Digital (RPA, AI, ML) transformation for a Large Investment Bank in UK

• Manage end to end digital operations for the client and lead client calls for clarifying Business requirements
• Drive automation replication charter for emerging technologies such as AI, ML, RPA and Cognitive science across the organization within accounts
• Increase value share opportunities by showcasing organization’s Digital tools and capabilities to the client thereby to generate
• Digital revenue within the account
• Strategize to increase market share by pursuing prospective clients in Investment research industry and mining of existing accounts to unearth automation opportunities
• Lead Quick win Automation opportunities across accounts and add value by digitizing operations
• ~14 FTE benefit delivered 

Workflow, Knowledge Management and RPA Implementation for a Large Australian Bank

Creation of Workflow and SharePoint based Smart Library solution for the client 

• Smart Workflow for the Manual Ticket Assignment challenge: Smart workflow to assign, close tickets and receive real time updates on ticket progress Business Impact: Significant improvement in Turnaround time for client
• Smart Library for Digital collaboration: SharePoint based intelligent search engine for Information sharing and retrieval including on mobile. Closely integrated with Workflow to enable on-demand document refresh. Business Impact: Increased Digital collaboration in line with client strategy
• ~6 FTE benefit delivered

Automation of Dashboards and preparation of Automated reports for large US Bank

• Automated Reporting and Analytics: Real time view of ticket queues, key business metrics and reports critical for management reviews. Business Impact: Elimination of NVA tasks by Genpact and increased focus on quality of client deliverables
• Smart Automation : Value Add Enabler: tandard Macro based templates can be reused for work types with high volume numbers. Business Impact: Instant creation of desired content. Elimination of NVA tasks by Genpact in creating PPT files. Economical to build with less complex technology
• ~2 FTE benefit delivered 

Automation of Loan offer process for a Scottish bank

• Prepared Business case and run Automation workshops with clients
• Conducted Business Requirement gathering, Business Analysis, Initial Process analysis, Automation Opportunity assessment including As-Is & To-Be mappings,
• Prepare user stories, Test cases and measure BOT performance in Production environment
• Prepared various Option papers to explore rollout strategies
• ~21 out of 27 FTE benefit delivered

Opportunity assessment exercise for a top Medical technology company globally

• Conduct a 6 week opportunity assessment exercise for the client and prepared a Business case for them
• As-Is and To be process maps prepared and recommendation to use a top RPA tool was made to the client 
• System architecture, Design and change management plans were formulated
• Automation enablement and ROI workshop conducted with the client
• ~ 3 FTE benefit delivered

Digital – Hyper Automation & Intelligence drive

• Digital AI initiative of Hyper Automation, introduced BOTs in multiple projects
•  Business Analysis and Pre Sales RPA consulting for Automation Anywhere platform
• Working on Bids, RFPs, mapping business processes and solution designing
• Point of Contact to consult Sales, Delivery and Technical team at Wipro North
• Received a COA for introducing BOT based MOM tracking for a Large GOI project
• Improved user exxperience for the client. ~5 FTE benefit delivered

Open source email solution for Government of India and a part of e-Governance & Digital India initiative

• Multi-crore project involving solution rollout in 13 regional languages to cater to 5 million Indian government users involving 7 different complex technologies
• Post feasibility study, developed/deployed BOTs for MOM tracking, Project Reporting & automated Project Plan updates
• Created an MOM reminder BOT for the cient
• ~2 FTE benefit delivered and a 90% reduction in TAT from the relevant action owners in completing tasks

Smart City IOT Digital Solution for Physical Security Integration

•  Integration of Wipro’s IOT solution “Smart I Connect” with physical security touchpoints
•  Upgradation of Incident Management Solution with features of Live PTZ tracking and Video Analytics
• Upgradation of Visitor Management System, Integrated Truck management system, Fire Alarm and Drone tracking mechanism
• Improved customer experience

Cloud based Datacenter & Multi-tier application integration for a Smart City Digital Solution

• Complex integration of multi-tier applications involving Smart Parking Application, Smart waste management, Environment sensors, CCTV surveillance & monitoring involving 3500 devices
• AI and video analytics for 50+ locations
• Identify potential areas of automating manual activities thereby to reduce FTEs & enable Remote project management wherever feasible
• Large transformation project. Benefit in terms of FTE cannot be quantified but it is a huge number

Automated Alert based monitoring system for a large Indian Bank

• Automated Fraudalent A/c closure
• Automated Branch risk monitoring
• Personal loan application monitoring
• Credit score preidiction
• ~4 FTE benefit delivered to the client

Automated workflow based solution for a leading French company in Undersea cabling

• Automation solution allows Invoice data to be entered into SAP via integration with an OCR solution for scanning physical  copies of documents with inimal user licenses and quicker resolution time
• Automated download/upload of from/into SAP systems
• Key responsibilities included conducting an Opportunity assessment exercise and automating the work flow using UI path
• ~ 4 FTE benefit delivered to the client as it eliminated all manual scanning of documents. Standardization rates were improved by 50%

Automated transaction triggering for a small scale cooperative bank in India

• Automation of transactions involved in Return/Reject/Accept direct debits to an account or flagging alerts for insuficient funds to meet payments.
• Started this activity with top 2500 high risk customers
• Key responsibilities included preparation of Business case, As-Is and To be process mapping, Requirements and Design documentation, Implementation, Testing and deployment.
• ~9 FTE benefit delivered due to elimination of manual and repititive tasks

Automation of billing desk for a large Hospital - Smart hospital in India

• Project involved collaboration of multiple technologies and concepts, i.e. IoT, RPA, AI, ML, Computer vision, Smart cities etc. as a crucial part of Hospital's Digital transformation journey where Improved customer experience, cost reduction and effeciencies are top priorities
• Automation of Back office work and deskless billing
• Bots created for Automated alerts for diet plan, feedbacks, discharge, admission, timely medicene updates and promote people to take up advanced taks such as Customer relationship management
• Improved patient healthcare and amount of time spent with patients including analysis of patient records to provide more meaningful analysis based on patient condition and response
• Utilization management, i.e. Bed unavailability, care coordination, case managemnt and remote monitoring of patients
• ~ 86 FTE benefit delivered. This was only for one of the hospital departments. Solution is highly scalable and replicable 

Contract Intelligence BOT for a Company's subsidiary in US

• Used advanced OCR tools like Abby Flexicapture and Google tesseract to scan and extract information from Contracts which are ~300-400 pages long and capture key information from those contracts. The process involved inputting this key information into ERP and CRM systems for internal tracking.
• Key responsibilities included conducting a POC, preparing Business case, Opportunity assessment and Process maps
• ~ 4 FTE benefit delivered

Development of Claims based processing solution for a large Insurance company in US

• Designed and developed a web-based claims processing solution using C#, SQL, VB6, HTML5, CSS3 & Java Script on .NET platform
• Coordinated with Global Development Teams and Users for Business Requirement gathering & analysis, development lifecycle & testing

Development of Claims based processing solution for a large Swiss Insurance company

• Designed and developed a web-based claims processing solution using C#, SQL, VB6, HTML5, CSS3 & Java Script on .NET platform
• Coordinated with Global Development Teams and Users for Business Requirement gathering & analysis, development lifecycle & testing
• Received $100 cash reward in Sep-13 for an innovative solution to a complex software problem
• Conducted Requirement gathering sessions along with the associated Business Analysts

Development of Business proposal for a client in Food and Advertising industry in India

• Designed Business proposals and presneted organization's capability deck

Performed IT audit for a top British Pharma client

• Coordinated in internal audits by confirming business transactions with underlying documents including bills and receipts
• • Performed IT audit of Supply Chain Management Software for a big pharmaceutical client