$50

Hourly Consulting Rate

Nandhagopal Muralithar

Independent Consultant

Industry Experience

Airlines/Aviation

Banking/Mortgage

Computer Software/Engineering

Financial Services

Information Technology/IT

Insurance

Logistics/Procurement

+ 3 More

Location Supported

Australia

Germany

India

Singapore

United Arab Emirates

United Kingdom

Languages Supported

English

Spanish

Hindi

Tamil

Skills

  • Functional consultant
  • Project management
  • Programming
  • Application development
  • Analytics
  • Artificial Intelligence
  • Natural language processing
  • Robotics
  • Robotic process automation
  • +5 more

Product Specialization

  • UiPath Robotic Process Automation
  • Automation Anywhere Enterprise
  • Blue Prism Intelligent RPA Platform
  • Pega RPA

About

To give you a slight background about myself, I completed my PGDM in International Business from FORE School of Management in New Delhi in 2015, and was working with NIIT Technologies for the last 5 years in their leadership program. I had been responsible for setting up the company's Robotics practice from a sales enablement and product management perspective, alongside acting as solution architect, process specialist, and project manager in various delivery projects. For 1.5 years, I was based out of London as a Business Development Manager, and I owned the sales and delivery threads for RPA for the EMEA region. My focus had been on building expertise on RPA as a solution, UiPath and Automation Anywhere technology, and the entire RPA implementation life cycle. Please find below a snapshot of my profile:

• 5+ years of corporate experience with specialization in digital services and automation.
• 4.5+ years of experience with Robotic process automation in opportunity assessment, presales, sales enablement, process mapping, solution design, and project management.
• Certified in Six Sigma Green Belt, UiPath Development, UiPath Business Analyst, Google Analytics, and ITIL 2011. Trained in UiPath solution architect threads, and Automation Anywhere threads.

Specific to RPA, please find a snapshot of my work:
• Process Excellence - Process assessment for RPA feasibility, As-Is and To-Be process mapping on MS Visio. 25+ Projects done in Banking and Finance, Insurance, Telecom and Travel & Transportation verticals, and on Finance & Accounting (AP) horizontal.
• Presales - Owner of presales profile across all geographies for RPA. Responded to 45+ RFPs and leads and helped convert business amounting to USD 4.5M+. Created and maintained all collaterals for RPA. Responsible for sales enablement for all accounts and leads for the EMEA region.
• Project management - Led 18 RPA projects, 12 for single bot implementations, and 6 for multiple bot implementations. Responsibilities included development, billing and timelines estimation, RPA environment setup, coordination with client, and project management of developers to ensure timely delivery.
• Sales Enablement – Leading the P&L for Europe and Middle East for RPA, responsible as business consultant for customer success in RPA delivery projects and sales enablement as RPA SME in front of prospects. Led 5+ consulting drives for customers to guide them to set up their RPA Centers of Excellence.

As of January 2020, I am based out of Gurgaon in India, working with another IT company, while also freelancing as RPA consultant. My experience in robotic process automation has been cross functional so as to develop in depth knowledge across the RPA lifecycle and build holistic expertise in the technology. In addition to the content and presales skills built over previous assignments, adding technical knowhow around process excellence – opportunity assessment, process prioritization, and process mapping – has allowed me to contribute at every step of an RPA implementation project.

Top Project Highlights

Automation of IT Operations processes for network, cloud, messaging and supplier management processes

  • Client: Leading Global Airline and Airports Solutions Provider
  • Role: Project Manager and Lead Consultant
  • Project Description: 10 processes to be automated and deployed within 6-month timeframe with a team of 3 developers and 2 business analysts. The processes automated include Error Message treatment, Supplier billing management, Incident resolution and proactive network monitoring.
  • Team Size: 6
  • Responsibilities: Project effort estimation; timeline mapping; project management of developers; customer coordination for accesses; UAT facilitation; and ownership of maintenance SLAs. 

Establishment of Centre of Excellence at Enterprise Level

  • Client: Leading Global Airline headquartered out of Dubai
  • Role: Lead Consultant
  • Project Description: A 2-week study with 3 different business units within the enterprise to note down requirements from RPA, worked with process champions and IT to give recommendations around Target Operating Model of the proposed COE, recommend tool selection basis requirements across enterprise, and prepare a Process Assessment Framework to be utilized to qualify and validate automation use cases
  • Team Size: 3 
  • Responsibilities: Process Assessment; IT Landscape Assessment; Tool Selection; Recommendations around Target Operating Model; Preparation and delivery of a process assessment framework. 

Automation of Utility, Bank reconciliation, and mutual fund income processes

  • Client: One of top US based wealth management firms
  • Role: Project Manager
  • Project Description: This is a project where 12 processes needed to be automated and delivered within 6 month timeframe with a team of 6 developers. The processes automated include Fund Asset Payment Loading, Asset Management, Investment Fund Bank Reconciliation, and Pre-balancing Mutual Fund Income processes like rates verification, rates tripling, streets entering and S+1 posting. Post development of the Code a team of 4 people are working on managing and maintaining/enhancing the BOTs.
  • Team Size: 6
  • Responsibilities: Project effort estimation; timeline mapping; project management of developers; customer coordination for accesses; UAT facilitation; and ownership of maintenance SLAs. 

Guest Contact Centre Automation

  • Client:  Large Full-Service  Airline  in  Australia
  • Role: Lead Consultant
  • Project Description:  The client’s  complete Guest  Contact Centre  broken PNR  queues have  been  automated by  us  where  we  have  put  7  BOTs  to  take  care  of  PNR  issue  queues  dealing  with  ticketing,  EMD  issuance, wheelchair  allocation  and  cargo  bill  maintenance,  with  an  aim  to  declutter  the  manual  effort  done  by  the GCC.
  • Team Size:  5
  • Responsibilities:  Travel  to  client  location  to  study  processes,  assess  for  automation  opportunities,  map  all candidates  at  L3  level  for  process  prioritization,  process  mapping  at  L4  –  click  level  for  all  selected automation  candidates,  and  re-engineer  them  to  align  for  RPA  implementation.  21  Process  maps  created including  ticketing  failures,  POLi  Payment  failures,  EMD  Issuance,  Pet  Cargo  Bill  Issuance,  Seating  Failures, Dashboard  Allocation,  Wheelchair  allocation,  Guest  connect,  Schedule  Change  Intimation,  TTY  Message handling  etc. 

AP Process Automation for shared services

  • Client: One of the biggest telecom sector firms in India
  • Role: Lead Consultant
  • Project Description: The client’s complete Accounts Payable profile has been taken over for by us where we have put 33 BOTs and 20 People to take care of exceptions and carry the normal BAU, bringing down team strength from 117
  • Team Size: 10
  • Responsibilities: Travel to client location to study processes, assess for automation opportunities, map all candidates at L3 level for process prioritization, process mapping at L4 – click level for all selected automation candidates, and re-engineer them to align for RPA implementation. 15 Process maps created including AP Invoice Processing, Travel Provisioning, Dashboard Allocation, MIS Preparation & Reporting, Mobile Reimbursement, Financial Concurrence, no-dues clearance, Forex processing, and Exit Report. 

Automation of back end Hotel Processes

  • Client: One of the biggest Hotelier groups in the World, headquartered out of Paris
  • Role: Lead Consultant
  • Project Description: The client’s complete back office preparation of property rates, contracts and loading onto property management systems, internal reservation systems and mapping to the GDS and OTA sites was automated.
  • Team Size: 12
  • Responsibilities: Travel to client location to study processes, assess for automation opportunities, map all candidates at L3 level for process prioritization, process mapping at L4 – click level for all selected automation candidates, and re-engineer them to align for RPA implementation. 15 Process maps created including Rate creation, rate modification and deletion, rate loading and transfer, contract loading, GDS distribution, PCC setup, test booking creation, passkey event creation, metasearch discounting, day use policy application, offers loading, etc. 

Employment

Business Development Manager

2015 - 2020
  • SEP  2018  – JAN 2020

    Sales  Enablement -  RPA  / NIIT  Technologies,  London

    Designation:  RPA  Business  Development  Manager  /  Senior Business  Consultant

    End to End ownership  for all  RPA  sales  and  delivery  thread  in the  Europe  and Middle East  geographies:

    •  Responsible for customer  success  management  and  relationship  management  for  all  existing  RPA  delivery projects

    •  Enable sales efforts  with  client  pitches  as  SME  and  respond  to  RFIs/RFPs  around  RPA  in  the  region

    •  Lead consulting  engagements  with  customer  organizations and  give  guidance  on  implementing  RPA  or  establishing Centers  of  Excellence.

    •  Own all P&L numbers for the  region.

     

    MAY 2016 – AUG 2018

    Product  Management -  RPA  / NIIT Technologies,  Gurgaon

    Designation:  Senior  Business  Analyst  /  Manager

    End to End Product Management for Robotic Process Automation Practice  with  an  expertise  in  UiPath  and Automation Anywhere platforms:

    •  Process Assessment,  Identification,  Mapping,  and  Reengineering

    •  Support sales with  client  pitches  and  respond  to  RFIs/RSPs  around RPA  across  geographies

    •  Develop and maintain all  knowledge  and  expertise  around  RPA  as a  solution

    •  Project management for successful  delivery of  multi-bot  customer RPA  projects

     

    NOV 2015 – MAY  2016

    Presales  Consulting  /  NIIT  Technologies,  Gurgaon

    Designation:  Business  Analyst  /  Assistant  Manager Pre-sales

    Support  for  IT  Application  Development  and  Management customers  and  prospects  and  provided  vertical  support, with special  focus  on  Travel  &  Transportation  and  Digital  Services:

    •  Go to Market Strategy,  Sales  Presentations  &  Case  Studies

    •  Bid Management (Response to RFP/RFQ/RFI)

    •  Innovation pitches  around  select  accounts  in focus  verticals

    •  Creation  of a  framework for  mining  of  success  stories  from  within  existing  accounts,  designing  and  packaging  as emotionally  empathetic  stories  to  arm  sales  in  their  pursuits

     

    MAY 2015  – NOV  2015

    Digital  Content  Management  /  NIIT  Technologies,  Gurgaon

    Designation:  Senior  Management  Associate

    Positioning  of  Digital  Services  offerings  and  preparation  of  collaterals  to  support  sales  cycles  through  campaigns  in  order  to  get digital  wins:

    •  Go-to-Market for new offerings

    •  Preparation  and  maintenance  of  collateral  landscape  for  digital  services

    •  Working with sales teams to  design campaigns  around sales  efforts  of  digital  arrowheads 

Senior Business Consultant

2020 - Present
  • End to End Product Management for Robotic Process Automation Practice  with  an  expertise  in  UiPath  and Automation Anywhere platforms:

    •  Process Assessment,  Identification,  Mapping,  and  Reengineering

    •  Support sales with  client  pitches  and  respond  to  RFIs/RSPs  around RPA  across  geographies

    •  Develop and maintain all  knowledge  and  expertise  around  RPA  as a  solution

    •  Project management for successful  delivery of  multi-bot  customer RPA  projects

Education

MBA in International Business
2013-2015

APRIL 2015

PGDM-IB / FORE School of Management, New Delhi

CGPA 7.96 | Specialization in Marketing and Operations

BTech in Computer Science and Engineering
2009-2013

MAY 2013

B. Tech / Bharathidasan University, Tiruchirappalli

Percentage 73.44 | Computer Science & Engineering

Certification

Lean Six Sigma Green Belt
2018-Present

Including Lean Six Sigma Yellow Belt

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