I have about 10+ years of experience in diverse fields. With every career move, my role and profile has evidenced a transcendental shift and growth. And, every role and responsibility has helped me develop, mature, and evolve as a better Salesforce Consultant. My work knowledge includes configuration, integration & implementation of business texting application on Sales/ Service Cloud and Force.com for different domains. I am actively seeking an opportunity to work as a Salesforce Consultant/Business Analyst/Solution Architect.

Currently, I’m working as a Team Lead with Salesforce Architects to help integrate business texting solutions while implementing sales and service cloud for the renowned companies including WILEY, LIFEMOVES, SYNGENTA, RENAULT, WG, UMUC, and so on. My expertise lies in working with the global clientele (US, Australia, Canada, UK, South Africa, New Zealand, Brazil, Korea, Japan, and Argentina).

Majorly worked on customization of applications, Support and Administrating Salesforce.com CRM applications for global clients. Delivered corporate training on Salesforce administrator, app builder sales cloud consultant, and service cloud consultant, projects on Salesforce.com Sales Cloud, Service Cloud and Force.com platform, Data Migration, Salesforce Platform Support, Release and Deployment using Change Set.

Salesforce.com experience includes Salesforce.com Configuration such as Profiles, permission sets Roles, Workflow Rules, Lightning Process Builder, Salesforce object relationship, Users, Business processes, Record Types, Page Layouts, Reports and Dashboards Validation Rules, Role, OWD Security Implementation, Case Management, Email to case, Web to case, Case Escalation, Data Import Wizard, Apex Data Loader, Entitlement process management, implementation of Milestones and Performed user & administration training sessions for clients to utilize Salesforce and respective programs.

Managed multiple sandbox environments.

In a nutshell, I’m a result-oriented team player, and take complete ownership of successful project delivery, help and mentor the team in achieving goals. I have an in-depth technical knowledge about industry standards, best practices in areas of Salesforce Implementation, Consulting, Administration, and Support front.

I’m best recognized for being professional, supportive, self-motivated, a good mentor, reliable and an optimistic team player and leader.

Roles and Responsibilities-

• Handling solution engineering & Customer success team to ensure all the SF app

  integrations projects are completed on time.

• Reviewing solution doc, pre- sales, and troubleshooting to the development and

  sales teams.

• Testing new product features on Sales & service cloud platform before its

  launch

• Delivering effective project presentations, writing project reports and leading straight forward client meetings. Expert in identifying RCA and GAP Analysis to ensure the secured business for the company. Responsible for handling cancellation and escalation for the Platinum/Premium accounts. Conducting interviews for SE, CS and Sales Team. The job includes Installation, creating modules, automation, and buttons and links to help clients communicate with customers effectively through business texting app. Understanding different ZOHO products and creating unique solutions considering the budget. Ensuring all the ZOHO projects are completed by the ZOHO experts working in the customer success team.

• Responsible for successful client interaction and deliver the projects on time.

• Offer suggestions and recommendations during solution design and execution

  phase to ensure business intent is understood by the project team.

• Identifying client's needs and specifications; understanding their work practices

  and the nature of their business to define the scope of the project and their

  requirements.

• Designs and implementation of expanding functionality, optimization and

• improvement of the existing solutions.