census 2020

Package Solution Consultant – MS Dynamics 365

MS Dynamics Customer Relation Management 365:

Develop, test, implement and support CRM systems with duties of:

• Supported testing and development of a multi-lingual Unified Service Desk Contact Center implementation that integrated with Genesis to support screen pops.
• Migration of data from various system to Microsoft Dynamics CRM
• Integration of Microsoft Dynamics CRM with various system.
• Working experience on Agile Scrum, Iterative, waterfall methodology
• Deep knowledge on Dynamics CRM infrastructure implementation – identify the infrastructure strategy, Troubleshoot knowledge on CRM installation /outlook client, Implementation of ADFS, Server-Side Synchronization implementation.
• Part of development team for Census 2020 Microsoft Dynamics CRM / USD - CTI integration project. 
• The team developed a call center application to integrate Genesys telephony system with Microsoft Unified Service Desk. As part of testing phase of Census 2020, the Application was deployed to multiple call centers and successfully completed testing.
• Created CTI custom-hosted controls using Genesys .Net SDK. Created various hosted controls, events, action calls, windows navigation rules, agent scripts in CRM USD configuration. Created related CRM entities, forms, dashboards, views to support the application.
• Project utilizes Microsoft Dynamics CRM 365, SSIS, SSRS, Genesys .Net SDK, USD 3.0, Visual Studio 2015.