Data Migration for M&A

• Responsible for analyzing and documenting business requirements, business workflow, developing file mapping and technical specification and working with business partners/stakeholders to determine details and priority of requirements
• Interact with various business user groups to gather and document the requirements
• Develop and maintain customizations using declarative functionalities of Sales force including Public groups, Permission sets, Reports, dashboards, Workflows, Approval Processes, Process Builder, Validations, Custom Permissions, etc.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.·Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements. Support, Debug, Analyze, and Troubleshoot complex customizations developed using Visual Force pages and Apex code.
• Worked on service cloud platform, Implemented Live Agent, Omini Channel and Snapin chat tool to make more use for Service cloud.
• Manage, Prioritize, and Handle cases related to User objects, Reports, dashboards, Wave analytics and handle data loading
• Proactively identify and implement new enhancements, and system customizations to maintain data integrity, automate manual processes
• Perform risk analysis associated with requested changes/enhancements, ensure change management practices are followed and help business make the right decision by communicating the impacts and alternatives
• Coordinate and maintain strong working relationships with critical business partners (Sales Ops, Business Ops, Partner Ops, and Product & Pricing) to expedite the review and approval process for any Salesforce.com customizations
• Evaluate information gathered from users, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Design and Develop SLA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface.