The Enterprise Technology Platform

$25

Hourly Consulting Rate

Contact Niharika

Niharika Upadhyay

Independent Consultant

Industry Experience

Computer Software/Engineering

Government Administration

Railroad Manufacture

Telecommunications

Textiles

+ 1 More

Location Supported

Australia

India

Singapore

Spain

Switzerland

Languages Supported

English

Skills

Technical consultant
Project management
Application development

Product Specialization

ServiceNow Now Platform
ServiceNow IT Service Management
ServiceNow Customer Service Management
ServiceNow HR Service Delivery

About

ServiceNow Certified Senior Consultant with 3.8 years of experience has gained knowledge in ITSM, HR, CSM, PPM, Custom Application, Service Portal, and Integration. Experienced in challenging environments requiring direct Customer interaction, deadline-driven real-time projects. Skilled in JavaScript, Web services, Angular JS, CSS, XML, and JSON Web services.

OVERVIEW

Top Project Highlights

Telecom Project

Have worked for one of the major telecom clients to set up their Customer Service Management in ServiceNow to understand their business requirement & conducted multiple workshops on CSM & ITSM.
Configured CMDB / Asset classes, accounts, configuration items & channel for CSM.
End to End CSM implementation with integration with ITSM as well. Leverage the agent workspace capability to fulfill the business requirements.
Integration with google maps for product ordering security management.

Employment

Senior ServiceNow Devloper

2016 - Present

- Provided service and support for external customers through communication channels such as web, email, chat. Also, drive several workshops and project kick-off to help the customer understand the ServiceNow features

Education

Bachelors of technology

2012-2016

B.tech in Electronics and Communication Engineering

Certification

Certified serviceNow Administration

2017-Present

ServiceNow Certified Implemtation Specilist

2019-Present