Offer Zone

$88

Hourly Consulting Rate

Contact Darryl

Darryl Jones

Independent Consultant

Industry Experience

Computer Software/Engineering

Entertainment/Movie Production

Financial Services

Higher Education/Acadamia

Hospital/Health Care

Insurance

+ 2 More

Location Supported

United States

Languages Supported

English

Skills

  • Functional consultant
  • Project management
  • Managed services
  • Security/compliance governance

Product Specialization

  • ServiceNow Now Platform
  • ServiceNow IT Service Management

About

Specializes in high level NOW guidance as it relates to NOW ITSM-ITAM/ITBM transformation, strategy, implementation, NOW corrective action, thought leadership, ServiceNow adoption, self-service, process guidance, NOW performance, compliance, platform support, gap analysis, assessment; understanding business drivers and cases for ServiceNow use.

Top Project Highlights

Warner Bros.

Implementation of the ServiceNow platform.

Warner Bros.

  • Platform assessment, gap analysis,findings,recommendations,and future road mapping.
  • Critical review of ITSM/ITBM  processes, process ownership, governance, platform maturity, and related matters for efficiency
  • Direct participation in corporate town hall meeting to inject critical emphasis on CMDB and related asset management bottlenecks
  • Provided critical problem management processes as well as required enhancements for competive purposes

City of Long Beach

  • Project management for the implementation of the serviceNow platform
  • Vendor Management
  • Stakeholder management
  • Weekly status updates
  • Risk assessment
  • WBS

Intuit

  • Worked as a systems engineer utilizing ServiceNow incident management for routine and complex break fix issues

Chidrens Hospital of Philadephia

  • Platform assessment, gap analysis,findings,recommendations,and future road mapping.
  • Critical review of ITSM/ITBM  processes, process ownership, governance, platform maturity, and related matters for efficiency
  • Direct participation in corporate town hall meeting to inject critical emphasis on CMDB and related asset management bottlenecks
  • Provided major problem management processes as well as required enhancements for competive purposes
  • ServiceNow analysis, recommendations, and solutions for ITAM and related internal faults

US Bank

  • Platform assessment, gap analysis,findings,recommendations,and future road mapping for the NOW ITSM suite.
  • Critical review of ITSM/ITBM  processes, process ownership, governance, platform maturity, and related matters for efficiency
  • Highlighted emphasis on CMDB and related asset management bottlenecks
  • Interviews with key service management resources to gather details on the level of difficulty in their daily routines
  • Provided major problem management processes as well as required enhancements for competive purposes
  • ServiceNow analysis, recommendations, and solutions for ITAM and related internal faults
  • Presented findings to US Banks executive level with appropriate recommendations and solutions

Employment

Warner Bros.

2019 - 2019
    • Serves in a planning consultant role with a strong background in IT business services
    • Delivers IT Transformation including ITSM-ITAM-ITBM, Self Service improvement processes, NOW platform enhancements, service delivery, best practices, and future roadmap guidance
    • Enhance overall service desk responsiveness by analyzing enterprise incident management strategy, workflows, and effectiveness
    • Leads short-term planning sessions to implement integrated business process improvements and documents discussion and agreements
    • Performs Fit-Gap Analysis between ServiceNow standard/recommended features and functionality vs. current business processes
    • Acquire and expand working knowledge of the ServiceNow platform and associated applications
    • Experienced with translating requirements to system functionality
    • Assists in researching technology advancements to the NOW platform ensuring that solutions are continuously improved, supported, and aligned with industry and company standards
    • Leads the effort to establish ITSM best practice for service desk operations domestically and internationally that connect WB, CNN, HBO, Turner Broadcasting and CW Network
    • Provide mentoring and training to peers and colleagues within WB and ITSM support teams
    • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
    • ServiceNow transition and relaunch from Jakarta to Madrid release
    • Works well within implementation, post-production assessment, NOW platform health check, and re-launches
    • Reviews current state processes using or that traditionally use ServiceNow
    • Advocate for the NOW platform being the single source of truth (SSOT) to exclusively host all ITSM requirements
    • Examines existing business alignment, processes, and culture to determine plausibility for ServiceNow optimization and redesign effort
    • Dedicated to research, uncover, and correct performance issues within ITSM service desks (process, tools, leadership, and knowledge)
    • Assesses the scope of roles and responsibilities for service desk technicians for calibration
    • Tasked with analyzing service desk support hierarchy and incident management process to improve end user experience
    • Facilitates service desk re-orientation and training to (Incident, Problem, Change, HAM, CMDB) methodology
    • Provides ITSM-ITAM operational consulting to solve underlying performance issues within team strategy
    • Delivers analysis of problems while working toward solutions to technical issues
    • Proactively develop and maintain technical knowledge in a specialized area, remaining up to date on current trends and best practices
    • Provides checks and balances within the ServiceNow platform by offering compliance, process guidance, performance analysis, assessment, gap analysis, corrective action, and best practice (ITSM)
    • Hybrid role mixing ServiceNow Advisory Solution Consultant, Engagement and ServiceNow Functional Consultant providing value by influence, employing business use cases of new functionality to the (NOW) platform, workshop support, and platform management
    • Visualizes CMDB as a “hub and spoke” philosophy; CMDB is the center of the ServiceNow universe and dependencies are spokes from the hub

     

Education

Mass Media
1984-1987

Certification

ITIL Certification
2018-Present

ITIL certification for business connectivity to the ServiceNow platform

Ooops!

Maximum of Three products are allowed for comparision