· ServiceNow professional with 4.7 years of experience in ServiceNow development and integration at Accenture Solutions Private Limited and Fujitsu Consulting India.
· An expert self-starter and a team player who can produce quality work on time in a fast-paced, deadline-driven environment and capable of managing multiple projects simultaneously.
· Good working experience and hands on different modules of ServiceNow.
· Expertise in End to End Development and Customization on ServiceNow ITSM Modules (Service Catalog, Incident Management, Problem Management, Change Management, Knowledge Management, Reporting etc.)
· Extensively worked on FUJI, HELSINKI, JAKARTA, KINGSTON, LONDON releases of ServiceNow with a strong emphasis on supporting the ITSM application.
· Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI Actions, Client Scripts, Catalog Client Scripts, UI Policies and Catalog UI Policies.
· Integrated ServiceNow instance with 3rd party application
· Excellent experience in debugging integrations between ServiceNow and 3rd party application
· Experience on adding additional functionalities within exiting implemented integrations
· Worked on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
· Worked on Scheduled Job, Events and Email Notifications, Email Scripting, Email Templates.
· Basic knowledge of ServiceNow Portal
· Excellent experience in ServiceNow Administration and Production support.
· Experience in configuring the Service Level Agreements.
· Experience on various ServiceNow customizations as per client's requirement.
· Experience in migrating between various environments in ServiceNow using Update Sets.
· Basic knowledge of HR Service Management module