• Responsible for IT agent – Global Customer success center products & projects engineering.
• Manage the scope, execution, and quality of product features from ideation to production.
• Plan, Coordinate, & sync with engineering teams. Designing and Implementing process, and Governing Processes and Procedures
• Documenting All Product-Related Artifacts
• Setting Product Direction and Designing Future State
• Partnering with Business Units, Understanding Business Pain Points and Designing Solutions
• Assuring Fit for Purpose Processes and Tools
• Prioritizing and Overseeing Programs and Projects
• Preparing and Communicating Best Practices, Case Studies, Tips & Tricks, etc.
• Monitoring Customer Satisfaction and Driving Improvements
• Reporting on Product Performance
• Gathering, Prioritizing and Managing Requirements in JIRA
• Directing and Overseeing Application Configuration and Development
• Ensuring Business Readiness for Process and Tool Deployments
• Ensuring a High Quality, User-Friendly and Enjoyable Customer Experience with custom Lightning components.
• Solutioning Integration requirements with their AWS Servers, Data Sync from their FTP.
• Evaluate and Mentor the project teams
• Monitor Intensity, Focus, Alignment for Work units.
• Monitor and articulate the actions for continuous improvement of Productivity of the teams. 
• Monitoring the goals, WIP tasks, tasks delegation, and check deviations from the scope, schedule and budget. Timely delivery of the sprint tasks and enforce Change management in case of any scope deviation.
• Scrum rituals and Managing sprints.
• Coordinate with Client PO’s & Onsite PM’s, BA for smooth transition of requirements and delivery.
• Set expectations on the features and timelines.
• Articulate technical approaches and solutioning

Responsible for SAP ABAP Configuration.