Communicating with end users, identifying their diffculties and changing the applications as per their requirement

Developing and configuring Catalog items containing Multi Row Variable set.

Worked on Procurement module and synchronising and auto updating PO and POL through Integration

Worked on HRSD module and created different services in Human resource Core.

· Provide various administrative support in HR such as in recruiting, onboarding, invoicing, expense tracking, company announcements, and tuition reimbursement.

Worked on Service Catalog (Request Item, Order guide and record producer) has been created based on client requirements. Also, Workflow has been created to support the Approval workflow and task assignment.

· Created and automated Email notifications by using the standard HTML templates

· Involved in migration between various ServiceNow instances using Update Sets.

· Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules

Working with clients and gathering functional requirements within Service Now.

Developing and configuring Business Rules, Script Includes, UI Policies, data policy, Catalog Client Scripts, Glide Ajax and UI Macro.

Defining ACLs, Update Set Activities

Created Buttons and context menus both on form and lists using UI actions, designed many email templates by using HTML and used them in notifications.

Creation of various Reports depending on the customer Requirement.

Taking ownership and handling whole Project all alone.

Customizations Migration between Instances using Update Set.

Worked on creation of workflows.

Provided Demo to various clients after development.

Customization of Service Catalog, Knowledge, Incident, Change, Problem Management

Working with clients and gathering functional requirements within Service Now.

Creation of various business rules, client scripts, catalog scripts, scheduled Jobs, UI policies, UI actions, Events.

Customizations Migration between Instances using Update Set.

Different reports are developed as per the client’s requirements and usage

Designing new Workflows and modifying the existing workflows according to new requirements.

Creation of Table & Columns.

Provided Demo to various clients after development.

Creation of SLAs, Notifications etc.

Monitoring all scheduled jobs in environment through Tiwoli Workload scheduler.

Ownership\Handover of Problems/Issues/Defects Ticket using Servicenow until Resolution.

Follow-up and Resolve Problems/Issues/Defects within SLA.

Provide necessary Apps log to L3 & all required support to diagnose a reported problem.

Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates.

Pro-Active Communications.

Experienced in Problem Management/Incident Management Processes.

Following knowledge base procedures, respond to requests for assistance by providing information to enable users to resolve their problems.

Optimum allocation of tasks Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki Investigate and prioritize requests for support raised by business users.

Ensure correct procedures are followed and SLAs achieved when progressing tasks and that procedures and checklists are kept up to date.

Provide monitoring of the environment, managing and tracking incidents using Servicenow.

Work alongside project teams (analysts, developers, testers and implementation managers) during software release.