Independent Consultant
Banking/Mortgage
Civic/Social Organization
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Information Technology/IT
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English
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IT Professional with 9 plus years of experience in IT and 7 plus years of experience working on ServiceNow platform. I have expertise in ITSM/ITOM/ITBM/CSM/HR/Custom Application-ServiceNow (Solution Design, Development, Implementation and Operational Support) for multiple customers ranging from medium sized businesses to enterprise operations.
Until recently, I have worked for Finastra (Fintech) and Deloitte Canada (Consulting) as a " Senior Consultant- ServiceNow”. In these roles I was focused on working with the Engagement managers and the client’s project teams, and had the overall responsibility to drive the completion of deliverable's on time and within budget.
Previous experience includes working with Sumo IT Solutions, Mantralogix Inc, as an ITSM Consultant -
ServiceNow focusing on ITSM solutions, CMDB, Custom applications, ServiceNow implementations and operational support.
My co-workers and friends would describe me as professional, hard worker and a quick learner. I can (and often do) work well alone, but I’m at my best collaborating with others.
I have Masters of Engineering degree in ECE from University of Waterloo, Canada, and Bachelor of Technology degree in CSE from the Punjab Technical University, India.
I'm always interested in hearing from other professionals in the industry and welcome exchange of ideas or networking opportunities. I can be reached either through this profile or by email at amar.thakur4968@gmail.com
Specialities & Certifications:
Certified ServiceNow Implementation Specialist - Customer Service Management (CIS-CSM),
Certified ServiceNow Implementation Specialist - Human Resources (CIS-HR),
Certified ServiceNow Application Developer (CAD),
Certified ServiceNow Implementation Specialist (CIS-ITSM),
Certified ServiceNow Administrator (CSA),
Certified CCNA,
Certified ITIL Foundation V3,
ITIL Practitioner,
Agile Development,
Automated Test Framework (ATF)
ServiceNow - Service Mapping
ServiceNow - Discovery and CMDB,
ServiceNow - Event Management,
ServiceNow - Customer Service Management
ServiceNow - Hardware Asset Management Fundamentals,
ServiceNow - Security Operations Fundamentals,
ServiceNow - Service Portal Administration,
ServiceNow - Human Resources,
ServiceNow - Custom Application / Now platform,
ServiceNow - ITSM,
ServiceNow - Service Portal Administration,
ServiceNow - Upgrades, patches and operational support,
Integration - ServiceNow & App Dynamics,
Integration - ServiceNow & Agile Central,
Integration - REST API - ServiceNow & Saviynt,
Integration - REST API - ServiceNow & JIRA
Description: This project involved the ServiceNow platform upgrade from Madrid to New York Patch 2 version.
Responsibilities:
Description: This project involved the implementation of ServiceNow HRSD enhancements, new HR services, record producers, custom workflows, email notifications.
Responsibilities:
* Application Architect / Lead Developer- ServiceNow
* Senior technical consultant working with the Engagement managers and the project teams and has the overall responsibility to drive the completion of deliverable's on time and within budget.
* Serve as the main driver of designing, delivering and supporting technical solutions per agreed scope and design.
* Owns and executes technical solutions design and building.
* Implement REST integration with Saviynt and Servicenow.
* Implement ITIL process for incident, problem and change management.
* Implement Virtual Agent, chat queues.
* Redesign the enterprise service portal.
* Implement Orchestration with Active Directory for DL management.
* Identify technical issues and escalate to Engagement for resolution with both the associated vendor and/or project team.
* Create status reports and change requests in coordination with Engagement Manager.
* Share best practices and consulting to clients throughout duration of projects
* Participate in process flow analysis and process redesign along with client’s Solutions.
* Participate in project management activities as required.
* Participate in QA and User Acceptance testing as needed.
* Participate in knowledge transfer and end user training as needed.
Master of Engineering in Electrical and Computer Engineering
Post Graduate | University of Waterloo, Canada (2011 to 2012)
Bachelor of Technology in Computer Science Engineering
Graduate | Punjab Technical University, India (2007 to 2011)
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