● Lead the review and improvement of key processes across all business units

● Ensure that processes are documented, managed, and delivered to high standards whilst identifying

opportunities for simplification, digitisation, scalability, optimisation, and standardisation across businesses

and functions

● Drive Operations Excellence implementations to deliver agreed efficiency and effectiveness benefits;

delivering bottom line savings

● Identify the right opportunities to deploy appropriate tools and process re-engineering

● Manage delivery, scope change, and impact on project budget, resourcing, and timelines

● Lead and document project status meetings with internal and external project stakeholders

● Ensure project requirements are gathered and clearly documented; as well as, agreed with clients

● Ensure meeting notes and actions are issued, tracked, and completed by relevant stakeholders

EMEA Head

● Management accountability for revenue recognition of a projects’ portfolio of over 1.5 million USD per financial

quarter, ensuring Project Governance is adhered to consistently

● Customer focused role, enabling face-to-face & digital communications with all stakeholders; in order to,

ensure progress is communicated and acknowledged by all involved parties, outlining an agreed RASCI

● Accountable for delivering over 180 projects’ in progress being delivered concurrently with project lifecycles,

from kickoff to post-implementation customer success, ranging from 4 months to 18 months leading a team of

15 Consultants for Technical Service Delivery

● Liaising with Pre-Sales Consultants, Sales Representatives, and Account Managers in order to obtain all

customers’ data, change objectives, expected timelines, and scope of program or project in question

● Coordination with Network of Delivery Partners throughout the EMEA region to work collaboratively and agree

on sub-contracting value in alignment with internal defined margins

● Accountable for Customers’ Training and Onboarding for production post implementation & testing

● Hands on project/program manager engaging with large, distributed, and complex project teams. Leading and

managing projects/programs being responsible for budgets in the range of $1M to $15M, achieving target

margins, ensuring profitability, and delivering value for customers’ Digital Transformation and Business

Change of corporate strategies

● Focus on Client Satisfaction. Negotiation with partners on the scoping, pricing, methodology, and

delivery of approach for subcontracted engagements

● Engagement with sales to define Managed Services offerings and/or Onsite Solutions’ delivery in order

lead the scoping and sizing of complex projects using the Acquia sizing methodology

● Engagement with support, product development, and technical teams in order to ensure that optimal

prioritisation is defined for User Stories/Requirements to deliver expected product requirements,

enhancements, and overall solution changes always adapting the project plan where required and

minimising disruptions to the overall process

● Work with the Acquia regional delivery leads and the sales teams to negotiate solutions options, and the

scope of engagements

● Leading Agile teams on a day-to-day basis to ensure the delivery of engagements inclusive of partner

progress tracking, risk mitigation, issue tracking & resolution, change management, and escalations

● Development of project strategy, project plans, and project vision in collaboration with Acquia’s partner

delivery teams

● Tracking and reporting weekly on project budget, target margins, team utilisation, and completeness ratio

● Advocate for client success on engagements with a focus on team harmony and execution, and

adherence to Acquia metrics and revenue goals

● Build of deep client trust in Acquia’s delivery process and team, with an emphasis on proactive

expectation setting and change management

● Responsible for the Customer Onboarding process, solution's implementation, and ongoing performance with recurring consultations with the organisations customers' portfolio