• Karim Shaikh has over 3+ years of experience in ServiceNow platform as both Developer and Administrator.
• Worked on various modules of ServiceNow to implement logic based on clients requirements.
• Experience in Banking and Finance domain along with various clients of Serviceberry Technologies.
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Education:
• Bachelor of Science (IT)
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Career Summary:
Experience:
• Software Engineer – Syntel Private Limited (Sept 2018 – March 2019)
• Application Support and Development on ServiceNow Modules – Serviceberry Technoligies (April 2019 - Till Now)

Role: Consultant

Responsibilities:

• Administration and maintenance of the ServiceNow platforms, including ITSM and other ServiceNow applications.
• Responsible to create Automated Test Framework according to clients requirements.
• Experience in Configuration/Customization of the ServiceNow system including workflows, Deploys new releases and/or enhancements into the ServiceNow live environment.
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Some of the initiatives Karim worked on are as below:

ServiceNow ITSM Development:

• Implement and enhance ServiceNow platform and modules per business requirements
• Worked on ATF to automate test cases for Regression suites.
• Uses Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, Record Producers, Order Guide etc.
• Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
• Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Configure and manage Discovery and Orchestration
• Coordinate application and platform upgrades
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Defining Service Level Agreements SLAs , notifications, and reports.
• Experience with REST API, Basic Service Portals, Integration of Service Now and JavaScript
• Develops new applications from beginning to end.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.