RXP Services Limited

ServiceNow Lead Business Analyst/Senior Consultant

Job Profile:

• Business and technical requirement gathering for large and medium scale ServiceNow implementation projects
• Organizing and driving workshops to facilitate requirement elicitation and documentation
• Planning Agile sprint cycles
• Playing the anchor role as an Agile Scrum Master to drive sprint cycles to completion
• Responding to RFI, RFP and RFQ’s
• ServiceNow product demos and training

Atos Private Limited

ServiceNow Business Analyst/Senior Consultant

Job Profile:

• Part of the Global Delivery IT Service Management tooling services team at Atos in the role of a Business Integration Manager (Lead Business Analyst)
• The tooling portfolio includes ITSM tools such as ServiceNow, CA Service Catalogue, CA process automation (CA PAM), CA Service Delivery Manager (CA SDM)
• Current work activities include Business requirement gathering/elicitation, Design solutioning, managing agile releases and implementations for Service catalogue implementations which uses the Service Now and CA service catalog product portfolios
• Also, a member of the think tank team to suggest and improvise our delivery services through Business automation techniques, process re-engineering and ITIL best practice implementations

Atos Syntel Limited

Project Lead

Job Profile:

• Part of ITSM consulting practice for the Managed Services unit at Syntel. Providing consulting and advisory services for ITSM implementation across the organization
• Handling project implementations relating to ITSM process and tools advisory services for clients under the Banking & Financial services unit
• Leading a team of consultants to setup a ServiceNow center of excellence (CoE). The CoE is an expert team looking at ways to improve and set benchmarks across people, process and technology innovation

Infosys Limited

Senior Associate Consultant

Job Profile:

• Supporting the consulting team in different phases of the project including problem definition, solution generation, design and deployment, participate in unit-level and organizational initiatives with the objective of providing high-quality and value-added consulting solutions to the customer
• Core capabilities in ITIL process consulting (Incident, Problem, Change, Service Request management). Have user-level experience on IT service management tools like Service Now, CA Service Desk (6.0), BMC Remedy (7.5), and CA Network and Server Management enterprise software automation tools
• Business case definitions user/system requirement elicitation and analysis
• Continuous process/service improvements
• Part of the ITIL training team

Job Profile:

• Technical support/administration/maintenance for CA unicenter network and server management enterprise software