$100

Hourly Consulting Rate

Juan Robles

Independent Consultant

Industry Experience

Automotive

Entertainment/Movie Production

Information Technology/IT

Non-Profit/Volunteering

Pharmaceuticals

+ 1 More

Location Supported

United States

Languages Supported

English

Spanish

Skills

  • Functional consultant
  • Project management
  • Application development
  • CRM

Product Specialization

  • Salesforce CRM

About

Salesforce Solutions Architect with 10+ years of experience in solutioning, designing, configuration and leading teams through the entire SDLC in salesforce.com implementations

Top Project Highlights

Call Center Implementation

Migration to Service cloud for a 500+ agent call center in high tech - Included 10+ months of development, trainign and phased roll out for 5+ countries across the world.

Team of 30 professionals. Worked as a functional lead for 70-% of the modules to be implemented.

Lightning Migration

6 week migration to LEX from classic for 5+ clients in 2019. Worked with business users, developers and PMs to roll out the new SFDC UX in different projects

Employment

Solutions Architect

2016 - Present
    • Solutions Architect for Salesforce platform (3 orgs, 100+ internal users and 500+ Portal users)
    • Delivery Manager for team of 8 (Devs, BAs and QA) for all new projects and enhancements in the organization

Salesforce Consultant - Deloitte Consulting

2010 - 2014
  • Functional consultant for Deloitte Salesforce practice -  

    • Responsible for leading and participating in multiple work threads to implement large-scale, customized Salesforce solutions
    • Responsible for analyzing current state processes and systems, gathering business requirements, managing portions of the system development process with onshore and offshore technical resources, serving as a key point of contact for the client to train them with regards to Salesforce functionality and conducting system demonstrations for clients
    • Led working and design sessions, inclusive of joint application design (JAD) sessions, with client Subject Matter Experts to determine system requirements and define business processes
    • Led development team and managed development cycles to ensure timely delivery
    • Provided status reports to leadership and steering committee (C-level execs) to ensure issues and risks were escalated properly and addressed by the business and stakeholders.
    • Coordinated activities with the different project threads (i.e., integration, salesforce, mobile, legal) to ensure blocking items were removed, the project progressed on time, and business process was followed.

Slalom - Consultant (Salesforce)

2014 - 2016
    • Assisted sales with developing prototype demonstrations, as well as managing and completing system configurations and setting up users
    • Provided technical and functional expertise to project team
    • Documented and implemented configuration changes and data-mapping requirements
    • Guided development teams on functionality that requires custom logic to meet the requirements; demonstrate solution functionality to business stakeholders as needed
    • Developed project-level or application- or business-specific approaches and plans for testing, training, communicating, rolling out, and offering post-production support
    • Client training—Developed client training plans and lead train-the-trainer and end-user training sessions

Education

MS Engineering Management
2010-2010

Masters in Eng Management from USC - Emphasis in technology and finance

BS Industrial Engineering
2004-2009

BS Industrial engineering

Minors: Finance and Logistics

Certification

Salesforce Administrator
2013-Present
Salesforce SalesCloud Consultant
2015-Present
Salesforce Service Cloud Consultant
2017-Present
Salesforce Platform App Builder
2014-Present
Certified Scrum Master
2016-Present
Certified Scrum Product Owner
2017-Present

Ooops!

Maximum of Three products are allowed for comparision