Varselor - The Enterprise Technology Platform

$23

Hourly Consulting Rate

Contact Raj

Raj Kiran

Independent Consultant

Industry Experience

Information Technology/IT

Location Supported

Worldwide

Languages Supported

English

Hindi

Telugu

Skills

Technical consultant
Functional consultant
Project management
Managed services

Product Specialization

ServiceNow Now Platform
ServiceNow IT Service Management
ServiceNow HR Service Delivery

About

I have strong experience in Technical/Functional Knowledge on various modules of Servicenow like ITSM, PA, ITBM, HR, Service Portal.

Have Administrator, Developer, and Implementation Certification

OVERVIEW

Top Project Highlights

UK Based Telecom Company

Gathered requirement from users for attributes needed to develop Service Catalog items.
Created various custom Widgets(Image to text converter using google vision API, QR Scanner to log Incidents from Mobile).
Manage data with tables, the configuration management database (CMDB), import sets and update sets.
Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
Created Email Templates and Email Notifications.
Designed Work flows, along with standard Workflow templates which can be reused.
Implement ServiceNow customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, Workflow administration, report setup, and data imports and exports.

IT Service Provider

Configuration of different modules like Incident, Change, Problem, knowledge managements.
Creation of custom items using service catalog.
Designed various service portals with rich end user experience.
Worked with update sets to transform between two instances (development and production)
Importing data from different applications using Import sets, transform map and scheduling them.
Collaborated with application and infrastructure teams to provide architectural and technical guidance and oversight for ServiceNow solution implementation and customization.
Developed and oversaw testing strategies to ensure rigorous testing and validation of ServiceNow implementation prior to production.
Experienced in preparation of Technical and Functional Documents.

Employment

Servicenow

2020 - Present

Technical Support Consultant

Wipro Limited

2018 - 2020

Technical Consultant

Vichi IT Solutions P Ltd

2016 - 2018

Technical Consultant

Education

B.com Computers

2010-2013

B.com Computers

Certification

Servicenow Administrator

2016-Present

ITIL V3

2016-Present