Independent Consultant
Computer Software/Engineering
Program Development
Canada
Arabic
English
Experienced and highly skilled ServiceNow ITSM/ITOM professional seeking for a challenging role as a ServiceNow developer and implementer/ Solution Architect.
Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
Analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalogue requests and Configuration Management
Administration of ServiceNow instances including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalogue items and updates of all other existing solutions requiring revisions
Automate workflows and simplify tasks for various business processes
implementing systems using the Agile/Scrum methodology
Using System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Research new functionality and recommend solutions that deliver value to the organization
Serve as the main driver of delivering technical solutions per agreed scope and design.
Owns and executes technical solutions design and building according to the SuMO
Methodology.
Identify technical issues and escalate to Engagement for resolution with both the
associated vendor and/or client’s project team.
Share best practices and consulting to clients throughout duration of projects
Participate in process flow analysis and process redesign along with client’s Solutions
Architect and SuMO Engagement Manager
Participate in project management activities as required (e.g. provide work item detail in
detailed project plan to match customer requirements).
Support Engagement Manager to document and gain approval for customer requirements
definition
Suggest solution design and seek approval from Engagement Manager and Client’s project
team
Participate in QA and User Acceptance testing as needed
Participate in knowledge transfer and end user training as needed
From University of Kalamoon
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