ServiceNow Architect & Developer Client: Hertz, Florida

GMy job profile includes:

• Implementation of ITSM modules which includes incident, change and service catalog.
• Involved in requirement gathering workshops, solution designing sessions, demos and training the trainer sessions.
• Customized Service Portal as per the client requirements. Created new portal widgets and pages.
• Building complex catalog items, Incident management process and Normal and Standard change processes.
• Writing JavaScript, business rules, Script Includes, personalize forms, UI scripting, actions and macros to meet customer's needs.
• Making sure all data is loaded and correct.
• Independently handled the end to end upgrade from Kingston to London release.
• Environment Management to make sure all environment are alike and update sets are promoted in a correct order.
• Guiding and helping other developers by providing possible solutions.

Service Catalog Architect & Developer Client: Markel, Richmond Virginia

GMy job profile includes:

• Implementation of Service Catalog module.
• Gathering requirements and recommending possible best solutions and options.
• Software and Hardware/IMAC catalog items

ServiceNow Developer and Consultant Client: Bombardier, Berlin - Germany

My job profile includes:

• Implementation of Service Catalog module & Service Portal configuration.
• Over 300 catalog items.
• Multiple catalogs and categorization considering CMDB and Asset Management process.
• Writing JavaScript, business rules, Script Includes, personalize forms, UI scripting, actions and macros to meet customer's needs.
• Building complex workflows and order guides
• Importing and exporting data using import sets and transform maps.
• Environment Management to make sure all environment are alike and update sets are promoted in a correct order.
• Supporting by handling defects and enhancements raised while testing by testers.
• Technically Implementing and doing the solution designing and development for New Hire process and Termination process in SNOW.

ServiceNow Developer and Consultant Client: Metrolinx, Toronto

My job profile includes:
Implementation of Service Request, Change Management, Release Management and Knowledge Management
Customizing ESS portal page.
Writing JavaScript, business rules, Script Includes, personalize forms, UI scripting, actions and macros to meet customer's needs.
Importing data from a location on mid server and scheduling the load.
Building complex workflows and order guides in request management.
Integration of ServiceNow with Oracle API Gateway via Rest Message and Script Include.
Patching testing, License Review and Vendor management was one of my responsibility.
Environment Management to make sure all environment are alike and update sets are promoted in a correct order.
Recently upgraded all instances from Helsinki to Jakarta with 0 incidents post golive.
Supporting by handling defects and enhancements raised for Incident Management, Problem, Change, Release, Knowledge, Service Request, Asset and CMDB, SCCM Integration, LDAP and Email Integration.
With Asset & CMDB support, supporting Inventory Management, SAM and Contract Management. 
Doing Technical configurations and enhancements in Field Services and Work Order Management.
Technically Implementing and doing the solution designing and development for New Hire process and Termination process in SNOW.
Providing consultancy, solutions and implementing various enhancements to existing modules.
Conducting demos, presentations, end user & ITIL user class room training, testing and prepared POC's for new projects.
Coordinating with various technical teams to take change to closure.
Implementing custom applications.
Interacting with process owners and client for various objectives.
Doing Technical documentation including process flow diagrams.
Creating reports for users and auditors as and when required.
All these require skills like requirements gathering, handling customers effectively, documentation, configuring, customizing, gap analysis and technical work