Offer Zone

$100

Hourly Consulting Rate

Contact Vikas

Vikas Ghavate

Independent Consultant

Industry Experience

Banking/Mortgage

Financial Services

Information Technology/IT

Retail Industry

Location Supported

Denmark

Germany

United Kingdom

United States

Languages Supported

English

Hindi

Marathi

Skills

  • Technical consultant
  • Application development
  • Managed services
  • Security/compliance governance

Product Specialization

  • ServiceNow Now Platform
  • ServiceNow IT Service Management
  • ServiceNow Customer Service Management
  • ServiceNow HR Service Delivery

About

ServiceNow Architect ITIL process consultant with total of 14+ years of experience and 9+ years of IT Service Management and ServiceNow. Defining and implementing best practices for ITIL process. Implemented CSM, Clients Security Framework in ServiceNow.

Top Project Highlights

ServiceNow Developer

  1. Designed and developed working Ideation & Demand management model for logging and managing new requirements for development and to provide HLE.
  2. Implemented Customer Service Management (CSM), Multifactor Authentication, out of the box Standard Change catalog & HR integration with Workday according to business requirement.
  3. Planned and upgraded instance from Fuji to Helsinki.
  4. Provide architectural controls and analysis of impacts for new requirements.
  5. Estimate, prioritizes, plans and coordinates testing activities, thus create comprehensive and structured test plans.
  6. Set-up LDAP integration with LDAP server and ServiceNow.

ServiceNow Developer

  1. Leading HLA project team of developers to make ServiceNow compliant with Security Framework (NSF).
  2. Designed, developed and implemented custom application “Request for Monitoring” using ServiceNow Studio.
  3. ServiceNow integration with BMC Remedy and defining SLA for related incident and Service Request.
  4. Set-up integration for “Vulnerability Response” application in ServiceNow with Qualys connector.
  5. Planned and upgraded instance from Helsinki to New York.

Employment

Sr. ServiceNow Developer

2010 - Present
    1. Working on projects for ServiceNow platform development.
    2. Developing in Java-script using agile methodology, organizing and attending daily scrum meetings.
    3. Log, Categorize and prioritize Incidents, monitor to check if any incidents are assigned.
    4. Investigate and diagnose any issues in ServiceNow using Java Scripting, this means the business can utilize the functionality of services as designed.
    5. Develop and maintain custom applications for Service Management using the ServiceNow platform.
    6. Perform Root Cause Analysis (RCA) and implement Permanent Fix for recurring problems.
    7. Perform Quality control activities such as: verify to ensure quality of acceptance, update, and closure of IMRs, review of closed IMRs to ensure permanent resolution and verification on usage of checklists/scripts.

Education

BSc in Computer Engineering
2006-2009

Diploma in Computer Engineering
2002-2005

Certification

ITIL V3 Foundation Certified
2013-2013
ITIL V3 Intermediate Certified (Operational Support and Analysis)
2015-2015
ServiceNow System Administrator Certification
2020-2020
Micro-Certification - HR Integrations
2020-2020
Micro-Certification - Flow Designer
2020-2020
Micro-Certification - Application Portfolio Management
2020-2020

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