Hi ,
I am working as a Servicenow Solution Architect and ITIL Process Consulting including various Development,integration , maintaining and supporting business applications.Good exposure to client management and Project Management, worked at client place multiple times in Canada, Germany, UK.
I have managed multiple projects end-to-end with primary responsibility of project start-up and scale up to operational deliverance
I have good experience in requirements gathering, process design, documenting new process SOPs and Work Instructions, Implementation Strategies and Continual Service Improvements.Technical expert in delivering ITSM solutions and processes into complex customer environments.

Below are the highlights of my profile:

Strong understanding of ServiceNow Development Platform including, but not limited to ITBM, ITSM, PPM, HRSD, Service Catalog & Asset Management.
Configure ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
Understanding of integrations and third party controls
Identify system deficiencies and recommend solutions
Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Certifications and Trainings:-
PMP (PMI) certified.
ITIL V3 Foundation.
Servicenow Admin certified.
Servicenow Implementation Specialist certified-ITSM.
Servicenow Implementation Specialist certified-HRSD.

Thanks,
Neelaish Srivastava