Service-now Certified Implementation Specialist with experience of 9 years in Information Technology Enterprise Management Solutions entailing end-to-end implementation of various projects in Service-now
.Impeccable record in Domain Separation, HRSM, ITSM, ITBM (APM / TPM) ITOM, CMP. .Recommending resource allocation and setting up communication channels across the organization
.Rich experience across web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
.Adept in the overall design of the application and mapping client business requirements from the project team to systems/technical requirements
.Track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Steering efforts as Technical Architect to produce a technical specification for custom development and systems integration requirements
.Participated in the process flow analysis and process redesign along with the Project Manager
Ensuring application of & compliance with the company’s policies in administration of IT Infrastructure / facilities after review of new hardware and accessories. Assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same. Streamlining operation procedures and advising management to adopt modern techniques, which help organization to maintain flawless system
Worked with IT staff, Incident management, change management teams and facilitated collaborative work across teams to resolve any infrastructure issues related to the email and messaging platforms for quicker resumption within the stipulated SLA
A technocrat with exposure in managing projects on server updates, upgrades, process transition & migration, maintenance and technical support; expertise in implementing ITIL Best Practices entailing Incident, Change and Problem Management