Offer Zone

$90

Hourly Consulting Rate

Contact Brahmaiah

Brahmaiah Patibandla

Independent Consultant

Industry Experience

Financial Services

Health/Fitness

Hospital/Health Care

Information Technology/IT

Retail Industry

+ 1 More

Location Supported

United States

Languages Supported

English

Skills

  • Functional consultant
  • Programming
  • Application development

Product Specialization

  • ServiceNow Now Platform
  • ServiceNow IT Service Management
  • ServiceNow Customer Service Management
  • ServiceNow HR Service Delivery

About

• Around 15 years of IT industry experience out of which 7 years’ experience in various ITSM frameworks application development
• Well versed with ServiceNow installation, development and integration
• Solid working experience on different modules of ServiceNow.
• Good knowledge and understanding of ITIL process.
• Knowledge of multiple technologies and frameworks.
• Worked on ServiceNow ITOM business development, project delivery / implementation, building ServiceNow ITOM practice & competency (Service Mapping, Discovery, CMDB, Event Management), and providing consultancy services to business regarding overall strategic business transformation leveraging ServiceNow.
• Implemented the specialized modules of ServiceNow like HR Case Management, HR HR Service Delivery, ServiceWatch, Time Card scheduling and test Management as a Developer and Administrator.
• ServiceNow specialized in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.
• Designing and implementing new functionality using Business Rules, workflows, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Java script, Angular, Service portal and Access Control Lists. Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities, in Jakarta Upgrade
• Worked on upgrade from Helsinki to Jakarta, owing to flexible enhancements by Jakarta
• Review the ServiceNow HRSM solution and its capabilities
• Configure HR properties, criteria, document templates, and managed lists
• Define and manage HR Services, Categories, HR Service Catalogs, and Items
• Create HR Knowledge articles and learn about the Knowledge Management lifecycle
• Explore skills and auto assign HR Cases based on skills
• Experience in leading group of developers, generating ideas, designing solutions and building them.

Certifications: ServiceNow Certified System Administrator
: ServiceNow Certified Implementation Specialist
: ServiceNow Certified Application Developer
: Post Graduate Diploma in Computer Applications (PGDCA)

Top Project Highlights

VA ITSM/ITBM/ITOM

  • Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization
  • Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA.
  • Worked on Project Portfolio Management PPM module to view all the related projects and application Confidential the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.
  • Performed the task of using Discovery to load configuration information to CMDB.
  • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
  • Configured ServiceNow discovery and orchestration
  • Performs integrations and process automation using ServiceNow Orchestration.
  • Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
  • Worked on Orchestration to automate the top and frequently used service requests.
  • Integrated service watch with monitoring solutions.
  • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
  • Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
  • Installed and configured collectors, configured credentials and built service watch dashboards in Service watch.
  • Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
  • Identify and document functional needs, technical requirements, specifications, project scope, project plans, and test plans for assigned projects.
  • Performed a role of developer and implementer ServiceNow ITIL tool in project.
  • Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros.
  • Assists in enforcement of development deadlines and schedules.
  • Communicate project Status/Risks/Issues effectively with the team.
  • Estimate Cost, Resource, and Time estimates for projects and enhancements.
  • Contributes appropriately to conversations.
  • Managed Employee Self-Service portal (ESS).
  • Follows through with commitments and fosters mutual trust with fellow employees.
  • Perform day-to-day administration of ServiceNow application, including making approved changes to process and work flows, building reports, managing data, personalizing lists, content management and technical support.
  • Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
  • Performed Architecture\Design, Software Development and System Administration for the company SaaS ITSM System called “Service First” on the ServiceNow PaaS Software Development Platform.
  • Responsible for research, planning, coordination and implementation of application solutions from conceptual design requirements.
  • Worked on Discovery to update computer related information on regular basis.
  • Work with Business users to identify and refine Business requirements and workflows

Employment

Lead ServiceNow Developer/Admin

2018 - Present
    • Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization
    • Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA.
    • Worked on Project Portfolio Management PPM module to view all the related projects and application Confidential the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.
    • Performed the task of using Discovery to load configuration information to CMDB.
    • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.
    • Configured ServiceNow discovery and orchestration
    • Performs integrations and process automation using ServiceNow Orchestration.
    • Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.
    • Worked on Orchestration to automate the top and frequently used service requests.
    • Integrated service watch with monitoring solutions.
    • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
    • Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
    • Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.
    • Installed and configured collectors, configured credentials and built service watch dashboards in Service watch.
    • Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
    • Identify and document functional needs, technical requirements, specifications, project scope, project plans, and test plans for assigned projects.
    • Performed a role of developer and implementer ServiceNow ITIL tool in project.
    • Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros.
    • Assists in enforcement of development deadlines and schedules.
    • Communicate project Status/Risks/Issues effectively with the team.
    • Estimate Cost, Resource, and Time estimates for projects and enhancements.
    • Contributes appropriately to conversations.
    • Managed Employee Self-Service portal (ESS).
    • Follows through with commitments and fosters mutual trust with fellow employees.
    • Perform day-to-day administration of ServiceNow application, including making approved changes to process and work flows, building reports, managing data, personalizing lists, content management and technical support.
    • Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
    • Performed Architecture\Design, Software Development and System Administration for the company SaaS ITSM System called “Service First” on the ServiceNow PaaS Software Development Platform.
    • Responsible for research, planning, coordination and implementation of application solutions from conceptual design requirements.
    • Worked on Discovery to update computer related information on regular basis.
    • Work with Business users to identify and refine Business requirements and workflows.
    • Install, configure, modify, maintain, and/or administer applications, networks, databases, and other systems for ServiceNow and other assigned applications, or coordinate the resources needed to execute these tasks.
    • Enable the Okta SSO integration to provide single sign-on-access.
    • Worked with Application Owners to restructure CMDB based on Company's Architecture.
    • Coordinate with database and system administrator to ensure adequate backup and plan for business resumption for applications.
    • Played part on end user self-service portal management.
    • Designing and developing the Self Service Portal.
    • Implemented ServiceNow Orchestration/Run book Automation in ServiceFirst to automate changes to Enterprise Servers, Active Directory and Outlook Exchange.
    • Completed the design and development of a number of Custom Applications in ServiceFirst including Real Estate Disclosures (RED) and Complaint Management System (CMS).
    • Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.
    • Configured and maintained ServiceFirst Configuration Item Discovery, Service Mapping Discovery and the ServiceFirst Configuration Management Database.
    • Acquire or prepare Technical documentation for supported applications and systems.
    • Played part on end user self-service portal management.
    • Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.   

Lead ServiceNow Developer

2017 - 2018
    • Provide excellent eDiscovery service delivery to our internal Legal organization as well as external counsel
    • Utilize a range of sources, systems and tools to collect, search, recover, sort, and organize large amounts of electronic information in all phases of an electronic review or litigation matter
    • Establishes IT processes which are consistent with overall organization objectives
    • Establishes and maintains relationships with key tactical leaders and business implementation leads. Uses deep business knowledge of multiple businesses or sub- domains to drive engagement for major IT initiatives. Influences overall IT and business planning; engages in strategic business planning where there is IT impact
    • Communicates tactical IT decisions and plans and works to achieve alignment with relevant areas of the business, function, or geography
    • Identifies areas where the business, function, or geography can take advantage of standard IT solutions
    • Drives for adoption of standard solutions
    • Overseeing updates by field support and ensuring accurate lifecycle data is being captured.
    • Implementing ITAM best practices, and ultimately ensuring proper disposal for end of life or defective and out of warranty equipment through approved asset disposal vendors.
    • Brought several improvements and refinements to both the processes and technology used to create, update, and maintain asset records.
    • Leveraged multiple data sources to create a combined report for computer assets, providing a bigger picture of our asset lifecycle.

     

ServiceNow developer

2014 - 2017
    • Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions
    • Involved in ITSM process analysis, ServiceNow On Premise installation, development and integration.
    • Responsible to co-ordinate with Project Managers, System Analysts and Architects in design discussions.
    • Facilitating rollout of new applications and modules.
    • Providing technical leadership for modernization projects, including strategic planning and implementation, making use of Cloud services
    • Developed scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.) 
    • Implemented Service Catalog, CMS, MID Server, Integrations with LDAP and other applications external to ServiceNow. 
    • Involved in various frameworks (AngularJS, Bootstrap, JQuery, Spring MVC, etc.) 
    • Web Services Integration (SOAP, REST, and JSON) and wrote test and debug JavaScript 
    • Designed Workflows for Change Management, Service catalogs and SLA's. Working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML and XHTML.
    • Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP and REST API's
    • Incorporated the coding standards and best practices in the implementation.
    • Deploying the developed code to Stage/QA/Production instances using Update Sets.
    • Provided support during the UAT process and postproduction deployment.
    • Did Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same

Education

B.Tech
1989-1993

B.Tech from Nagarjuna University

Certification

ServiceNow Certified System Administrator/Application Developer/Implementation Specialist
2019-2020

ServiceNow Certified System Adminisator

ServiceNow Certified Implementation Specialist

ServiceNow Certified Application Developer

Post Graduate Diploma in Computer Applications (PGDCA)

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