Confidential

Maintaining and updating the CMDB with new customer information. Involved in enhancing and modifying the ServiceNow discovery configuration and content in accordance to the business needs. Identification of more than 1000 Configuration Item through Discovery & gave support on eliminating the duplicacy on already running discovery (on approx. 10000 CI’s) .

• End to end communication with client- Users creation, Discussion related to privilege
• Configuration of Mid server- Assign role to user, Validation of midserver.
• Domain Creation Activity.
• Discovery Configuration, Scheduling in discovery, Handling result.
• Discovery and troubleshooting of Windows/UNIX/NW devices, storages.
• Managing and troubleshooting in ECC queue.
• Creating reports related to discovery.

Confidential

Maintaining and updating the database with new customer information. Involved in enhancing and modifying the web page configuration and content in accordance to the business needs. Integrations with other systems and tools and supervised upgrades. Identification of more than 500 Configuration Item through Discovery & gave support on eliminating the duplicacy on already running discovery (on approx. 5000 CI’s) .

Responsibilities:

• Involved in ServiceNow Development, Customization and Administration.
• Implementation of Incident Management, Change Management, Service Catalog Management, Email Notifications.
• Application Support for Incident Management, Problem Management, Service Catalog.
• Reviewed Business Rules and recommended solutions for implementation.
• Design and development of ServiceNow forms and views. Developed Scripts to invoke existing Scripts.
• Performed code migration using Update Sets. Used  Email Integration to integrate applications and data sources.
• Developed Import Sets to import data from different Sources.
• Developed Transform maps to map values between Import Set and ServiceNow tables.
• Creation of Email Notifications and Inbound Actions. Customizations Migration between Instances using Update Set.
• As per the best practices of ServiceNow, developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Scheduled Jobs etc.
• Developed and maintained APIs and data integration processes between ServiceNow and other services.