$250

Hourly Consulting Rate

Kevin McCarron

Independent Consultant

Industry Experience

Banking/Mortgage

Biotechnology/Greentech

Computer Software/Engineering

Financial Services

Higher Education/Acadamia

Hospital/Health Care

Human Resources/HR

Law Practice/Law Firms

Medical Practice

Pharmaceuticals

Venture Capital/VC

+ 7 More

Location Supported

United States

Languages Supported

English

Skills

  • Technical consultant
  • Functional consultant
  • Project management
  • Application development
  • Managed services
  • Analytics
  • Artificial Intelligence
  • Natural language processing
  • CRM
  • Robotic process automation
  • +6 more

Product Specialization

  • Quickbooks US
  • Microsoft Dynamics 365 CRM
  • Microsoft Power BI
  • Dell Boomi
  • Microsoft Teams
  • Cisco Webex
  • Zapier
  • +3 more

About

Experienced technologist, consultant, and business leader. Skilled in applying Communication, Collaboration, Process Automation, Business Intelligence, and Customer Experience technologies to solve business challenges and unlock business opportunity. Past roles within established businesses and Startups, as Founder & CEO.

Professionally reinvigorated by Digital Transformation and the opportunity for CX-driven market differentiation achieved through creative application of Platform as a Service-based technology innovation. Capable and deeply knowledgeable in guiding clients through definition and execution of customer experience vision, aligned with brand identity, and End User "Jobs to Be Done."

Top Project Highlights

cnective Inc

FOUNDER & CEO

cnective Inc, Franklin, MA Dec 2018 – Jan 2020

Developed Product and Business Model Vision for cnective Evolve Omnichannel Customer Engagement Platform

Key Partners:

  • AWS
  • Cisco
  • Microsoft Business Applications ISV Partner
  • Twilio Flex Build Partner
  • Profitable Exit

      Product Vision & Concept Creation:

  • Twilio TaskRouter Real-Time Media Routing.
  • Amazon EC2-based Cloud Compute powering EvolveTM
  • Workflow and Media Flow Designer: Model-Driven Microsoft PowerApps extended by Microsoft Power Platform Custom Connector to Twilio          TaskRouter;
  • Dynamic creation of Twilio TwiML code
  • Twilio TaskRouter and Cisco CUCM middleware:
  • Persona-specific Business Intelligence module powered by Microsoft Power BI Embedded
  • Multi-Tenant SaaS identity and authentication model based on Microsoft Azure Active Directory

Employment

Senior Journey Architect

2020 - Present
    • End User Productivity Consultant – Cisco & Microsoft M365 Focus
    • Cisco/Microsoft Interop expertise
    • Microsoft Teams sold into 10 accounts
    • Teams Application Development Platform – Developed custom Teams apps for 5 unique organizations; ongoing personal investment of time learning the Microsoft Teams platform in every facet, inclusive of Microsoft Graph, Power Platform & SharePoint

Founder & CEO

2018 - 2020
    • Developed Product and Business Model Vision for cnective Evolve Omnichannel Customer Engagement Platform

     Key Partners:

    • AWS & Cisco Partner
    • Microsoft Business Applications ISV Partner
    • Twilio Flex Build Partner
    • Profitable Exit
    • Product Vision & Concept Creation:
    • Twilio TaskRouter Real-Time Media Routing.
    • Amazon EC2-based Cloud Compute powering EvolveTM
    • Workflow and Media Flow Designer: Model-Driven Microsoft PowerApps extended by Microsoft Power Platform Custom Connector to Twilio TaskRouter;
    • Dynamic creation of Twilio TwiML code
    • Twilio TaskRouter and Cisco CUCM middleware:
    • Persona-specific Business Intelligence module powered by Microsoft Power BI Embedded
    • Multi-Tenant SaaS identity and authentication model based on Microsoft Azure Active Directory

VP, Collaboration Solutions

2016 - 2018
    • Led Carousel's national Avaya, Cisco, and Microsoft-centric collaboration technology practice.
    • Owned Go to Market Strategy Definition
    • Held P&L responsibility
    • Exceeded CY2017 BU Financial Targets $200M target | $250M Sales Achieved
    • Took necessary steps to generate invite from Cisco Contact Center Business Unit to Cisco Unified Contact Center Enterprise Practice
    • Without headcount, personally accomplished certification within 6 months, and generated $15 million in revenue in the following 6 months, leading CI’s initial sale to the University of Mississippi Medical Center without the benefit of references or prior sales
    • Managed 8 Managers as direct reports and an overall organization of 50 SMEs

Senior Director, Unified Communications BU

2013 - 2016
    • First professional role owning GTM and P&L Responsibility
    • 3 years of 35% or greater YoY revenue growth:
    • Developed and launched Atrion's Microsoft Lync (Skype for Business) Practice - net new $10M yearly revenue at 35% mixed Gross Profit              1st  year
    • Aligned organizational UC Sales Engineering capacity to sales targets
    • Ownership of net new offering development
    • Managed 15 person UC Pre-Sales Engineering team

Education

BA - University of Richmond
1994-1998

3.0 GPA

MBA - In Progress Babson College
2016-Present

Certification

Vareity
1998-Present

Career not focused on certs in recent years

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