Offer Zone

$60

Hourly Consulting Rate

Contact Ben

Ben Pak

Independent Consultant

Industry Experience

Financial Services

Government Administration

Government Relations

Hospital/Health Care

Telecommunications

+ 1 More

Location Supported

United States

Languages Supported

English

Skills

  • Functional consultant
  • Project management

Product Specialization

  • ServiceNow Now Platform

About

I am a ServiceNow IT Business Management (ITBM) Project Portfolio Management (PPM) Subject Matter Expert and Functional Implementation Specialist with over 15 years of experience in standing up/operating Program Management Offices (PMOs), PPM, and Agile Software Development supporting a wide range of clients. I am a ServiceNow Certified PPM Implementation Specialist, ServiceNow Certified ITSM Implementation Specialist, ServiceNow Certified System Administrator, Project Mgmt. Professional (PMP), Certified Six Sigma Green Belt (CSSGB), and Certified Scrum Master (CSM).

Top Project Highlights

ServiceNow PPM SME and Functional Specialist for Requirements Development

  • Led strategy, planning and requirements for transition from Oracle PPM to ServiceNow PPM.
  • Configured ServiceNow PPM application based on current requirements, conducted ServiceNow PPM demos, facilitated requirement workshops, developed Agile stories, provided solutioning recommendations, and performed various PPM presentations to leadership.

Project Manager for ServiceNow Financial Management Implementation

  • Managed team to replace Spending Planning and Budget Execution tool with ServiceNow’s Financial Management solution and incorporate Technology Business Management (TBM) capabilities.
  • Served as Scrum Master and setup ServiceNow’s Agile tool to manage user stories and development.​​​​​​

Project Manager, Functional Specialist, Solutions Architect for ServiceNow PPM Implementation

  • Lead planning, development, and pilot evaluation of ServiceNow’s PPM application across several features including Service Portal; Ideation; Demand Management; PPM; Resource Management; Enterprise Risk Management; and Dashboards/Reports.
  • Served multiple implementation roles including Project Manager, Functional Lead, Solution Architect, Scrum Master and Trainer.
  • Led ServiceNow implementation including providing demos, facilitating Joint Application Design (JAD) sessions, developing/presenting solution options, and leading story/workflow documentation.
  • Performed ServiceNow development activities including configuration, data staging, and testing.
  • Collected reporting requirements from stakeholders and developed, presented, and refined dashboards/reports. 
  • Developed and delivered PPM training materials and demos from novice to experienced users including project managers and client leadership. 
  • Led setup and management of ServiceNow's Agile tool to manage user stories, defects, and enhancements throughout client's ServiceNow PPM implementation and operations.
  • Provided subject matter expertise in the creation of PPM/PMO policies and procedures in alignment with industry best practices.

Program Manager and ServiceNow PPM Functional Specialist for ServiceNow PPM Implementation

  • Program Manager and SME in standing up IT governance practices across Demand Management, Resource Management, PPM and SDLC across a large client IT organization consisting of 800+ resources.
  • Project manager, requirements lead, and UAT lead for a ServiceNow PPM implementation.
  • Led strategic product roadmap planning, organizational change management (OCM), process integration and requirements development for clients ServiceNow PPM solution.
  • Led business process reengineering, requirements, design and implementation of a centralized Project Investment Intake SharePoint tool, Scoring Model, and Resource Capacity Model used to collect 150+ requests and facilitated assessment, rating, prioritization, and management of IT projects.

Employment

ServiceNow PPM SME and Functional Specialist

2020 - Present

  • ServiceNow IT Business Management (ITBM) Functional and Implementation Specialist and Project Portfolio Management (PPM) Subject Matter Expert (SME). Leading strategy, planning and requirements for clients transition to ServiceNow PPM solution. 

ServiceNow PPM Project Manager, Functional Specialist and Solutions Architect

2018 - 2020

  • Provided Project Management, Functional, Solutions Architecture, and Development support for mutliple client ServiceNow PPM implementations. 

Project Manager

2015 - 2018

  • Served leadership roles providing ServiceNow Project Management and Functional support, PMO strategy and operational support, and Data Analytics/Management support across multiple client accounts. 

Project Manager, Sr. Consultant

2008 - 2015

  • Provided system implementation support, stood up/operated PMO's, business process improvement services, and studies/assessments across multiple clients with varying size and complexities. 

Consultant

2005 - 2008

  • Provided PMO support services across several clients. 

Education

University of Maryland, College Park, MD B.S. Management Information Systems
2000-2005

University of Maryland, College Park, MD (Fall 2005). 1) B.S. Management Information Systems and 2) B.S. Logistics, Transportation & Supply Chain Management

Certification

ServiceNow Certified PPM Implementation Specialist
2019-Present

ServiceNow (SN) Certified PPM Implementation Specialist training and certification

ServiceNow Certified System Administrator
2018-Present

ServiceNow Certified System Administrator training and certification

ServiceNow IT Service Management Specialist
2020-Present

ServiceNow Certified IT Service Management (ITSM) Implementation Specialist training and certification

Project Management Professional (PMP)
2010-Present

Project Mgmt. Professional (PMP) training and certification

Certified Six Sigma Green Belt (CSSGB)
2012-Present

Certified Six Sigma Green Belt (CSSGB) training and certification

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