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Vital Data Services

System Integrator

Industry Experience

Information Technology/IT

Location Supported

Mexico

United States

Languages Supported

English

Spanish

Services

  • Implementation
  • Integration
  • Support
  • Customization
  • Data migration
  • Managed services
  • Project management
    • +3 more

Product Specialization

  • Splunk Enterprise

About

We have experience implementing Splunk and Splunk ITSI in USA and Mexico. We have delivered successful projects for customers in industries like government, finance, education, emergency response services, entertainment, hospitality and more.

Our focus is always customer success while leveraging industry best practices.

Top 3 Project Highlights

Monitoring tool replacement for a Leading Consumer Product Company

Key results delivered to the client:

  • Stabilized the clients monitoring environment as it was causing too many false alerts. Enabled the replacement of a monitoring tool for Splunk and ITSI. The client saved on licensing costs by switching monitoring to Splunk.

ITSI Implementation for ERM for a Leading Consumer Product Company

Key results delivered to the client:

  • Enabled the client to gain insights into their ERM applications by building a template that could be deployed to multiple ERM applications and training them on how to implement ITSI.

Splunk Upgrade for a US State Agency

Key results delivered to the client:

  • Upgraded and Delivered a well-tuned  Splunk environment to support security investigations

Data migration & Upgrade for a Health care provider

Key results delivered to the client:

  • Delivered a well-tuned Splunk environment to support security investigations. Migrated data into S3 storage

ITSI Implementation for an E-commerce site - Leading wholesale office supply vendor

Key results delivered to the client:

  • Enabled the client to bolster their detection and troubleshooting capabilities across the multiple tiers that support their e-commerce platform.

Splunk ITSI Implementation for a Leading Military R&D contractor

Key results delivered to the client:

  • Helped the customer reach an enterprise level monitoring by implementing ITSI per best practices. Mentored the customer to enable him to update and maintain his own ITSI environment.

Splunk ITSI Implementation for a Leading Telecommunication Provider

Key results delivered to the client:

  • The customer has a much faster way to determine what common features an outage has in order to better focus remediation efforts

Splunk ITSI Implementation for a Leading computer hardware, middleware and software, hosting and consulting services provider

Key results delivered to the client:

  • Implemented ITSI so that the customer has a much better understanding on how to leverage data to be more service oriented vs event/device oriented.
  • They understand the work ahead of them to implement ITSI
  • They have identified the dependencies that are most critical to the services they provide to their customers and how to monitor them.

Splunk Core Implementation for a US State Controller Office

Key results delivered to the client:

  • The customer has a central repository to store events and launch investigations\troubleshooting
  • The team became versed in the configuration of the environment
  • The team started building their own dashboards to support requirements from different customers

Splunk ITSI Implementation for One of the country’s largest mutual fund companies

Key results delivered to the client::

  • Delivered the project and left clearly defined future objective and paths to of achieving them.
  • The team has a better understanding on how Splunk ITSI should be used to delivered a clear business value.
  • The Splunk ITSI environment’s resource usage is more efficient due to better Services and KPI’s being developed
  • Reduced management overhead due to the increased use of templates and base searches

 

ITSI Implementation for a Leading fast food restaurant chain

Key results delivered to the client::

  • Management has visibility into the status of application security down to the individual work items affecting security.
  • This effort was showcased by the customer at Splunk .conf18

Splunk ITSI Implementation for a Leading telco hardware provider

Key results delivered to the client:

  • Customer is able to retire an existing reporting platform that required a significant investment as reporting capabilities were developed in Splunk
  • New reports can be built quicker and with less overhead

Splunk ITSI Implementation as an alerting middleware tool for a Leading insurance company

Key results delivered to the client:

  • Customer can avoid renewing a very expensive BMC product and now use Splunk ITSI to enrich and route alerts
  • Customer can leave behind a difficult relationship with their previous vendor in favor of Splunk

Splunk Core Implementation for a Cruise line company

Key results delivered to client:

  • Error detection time in applications was reduced
  • It’s easier to identify the cause of the problem
  • Developers were empowered by the ability to write their own searches and dashboards

Splunk Cluster implementation for a Software company

Key results delivered to client:

  • Enhanced monitoring abilities (MTTD & MTTR)
  • Single pane of view for monitoring

Splunk core development for Fraud Prevention on popular gaming console.

Key results deliverd to client:

  • Enhanced fraud pattern investigation and detection capabilities via machine learning algorithms.
  • Reduction in losses due to fraud
  • Reduction in customer insult rate by reducing false positives

Splunk Core development for E-commerce platform for a leading Video Game Publisher

Key results deliverd to client:

  • MTTR reduced from 12 hours to 2 hours
  • Reduced losses sustained during e-commerce platform outages

Splunk Core development for Higher Education Provider

Key results delivered to client:

  • Enhanced monitoring capabilities

Splunk Core Implementation for a Global Fast Food Leader

Key results delivered to client:

  • Supported IT Scorecard Metrics by reducing MTTR and MTTD
  • The customer was able to retire other monitoring suites in favor of Splunk

Splunk CoE implementation for IT Software and Services Leader

Key results delivered to client:

  • Enabled the delivery of more value to customers through Splunk
  • Enable more Splunkers in the customers' team
  • Enable the client to onboard more Splunk projects via their new Splunk CoE

Splunk Core Implementation for Leading Health Care Benefits Manager

Key results delivered to client:

  • Delivered an Operational Intelligence platform by integrating business metrics and dependencies with the IT operations data, giving the CIO and director visibility into the performance of IT’s processes.

Splunk Core development for a Leading Consumer Credit Provider

Key activities delivered to the client:

  • Helped make customer account servicing a more stable process due to the enhanced monitoring capabilities my team delivered
  • Reduced detection time by correlating performance and status data from multiple systems.
  • Delivered a DevOps Service Intelligence platform by integrating Splunk with cutting edge and legacy systems like web services, enterprise middleware solutions and mainframe systems.

Splunk Core Development for a Leading Consumer Credit Provider

Key activities delivered to the client:

  • Reworked the Splunk environment as performance issues were crippling its ability to deliver results.
  • Supported the developers' efforts in developing IOT solutions

Certified Resources

Splunk Certified Consultant II (1)
Splunk Certified Consultant I (1)
Splunk Accredited ITSI Analyst (1)
Splunk Accredited ITSI Implementation (1)
Splunk Certified Architect (2)
Splunk Certified Admin (2)

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