Independent Consultant
Computer Software/Engineering
Information Technology/IT
Canada
United States
English
Graduated December 2019 from Northern Kentucky University with a Bachelor of Science in Computer Information Technology with a concentration in Cyber Security. Possessing four years of professional experience in IT while interacting with a broad range of technologies. Additionally, more than three years of consistent and diverse utilization of the Python language. Efficiency-driven, detail-oriented, and demonstrated tenacity in learning and solving difficult problems. Seeking interesting and challenging technical prospects where comprehensive IT knowledge compounded with coding abilities would be greatly beneficial to the team and organization. Actively pursuing Google Cloud Certifications.
A cost-free, rapidly deployable Python toolset that creates or updates tickets from end user emails.
Can hook into Outlook (win32com) or O365's API to interact with email. Can interact with Service-Now via Selenium, client-facing JavaScript (GlideRecord), REST API, and/or JSON Web Service. Can be executable or passive process.
A web application that accepts Service Now ticket exports and returns applied categories. GCP frontend and backend. Funtionally made of Python.
01-2018 to Present: Automation Engineer
Investigate and identify potential automation opportunities in new or existing processes between a broad range of technologies
Perform data analytics on existing Service Now tickets to find and map potential automation use cases
Develop and implement automation solutions and utilities to replace or enhance previously identified automation opportunities
Provide documentation, training and support for automation implementations and tools across multiple accounts
Modules: Pandas, Win32com, Selenium, Requests, Openpyxl, Flair (NLP), SimPy, Flask, SpaCy, NLTK, Multiprocessing
Tech: Python, Git, JavaScript, Service-Now, SQL, UiPath, GCP
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Run diagnostic programs to resolve problems.
Walk end user through problem-solving process.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Tech: Citrix, RDP, SAP, VMware
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