Offer Zone

$20

Hourly Consulting Rate

Contact Sandeep

Sandeep Bharate

Independent Consultant

Industry Experience

Computer Software/Engineering

Human Resources/HR

Information Technology/IT

Location Supported

Worldwide

Languages Supported

English

Hindi

Marathi

Skills

  • Technical consultant
  • Programming
  • Application development
  • HRMS

Product Specialization

  • ServiceNow Now Platform
  • ServiceNow IT Service Management
  • ServiceNow Customer Service Management
  • ServiceNow HR Service Delivery

About

ServiceNow Certified Implementation Specialist and Developer with more than 4.5 years of experience in ServiceNow platform. Worked on more than 12 projects for top MNCs. Worked on ITSM, HRMS, HRSD, CSM, ITOM modules of ServiceNow platform.

Top Project Highlights

ServiceNow ITSM Implementations

Worked as ServiceNow Developer for the implementation of ITSM module like Incident Management, Problem Management, Change Management, Service Request Management, Service Portal for ABB, Wirpo, Atos, Ministry of Housing etc clients. 

Employment

ServiceNow Developer

2016 - Present
    • Performed core configuration and customization by using Server side and Client side scripting.
    • Design, develop and implemented Workflow activities and approvals and new workflows that use a variety of activities to understand how records are generated from workflows.
    • Established and maintained Standard ITSM Configuration, SLA Configuration & Email Configuration.
    • Coordinated service catalog options, including two-step checkout, cart controls and variables.
    • Manage data with Tables, CMDB, Import Sets, and Update Sets; Providing post-implementation, application maintenance and enhancement support to the client with regard to the product / software application.
    • Acted as Subject Matter Expert on Incident & Change Management Process and knowledge article.
    • Translated customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
    • Implementation and customization of IM, PM, CM, Knowledge Management.
    • Implementation and customization of Configuration Items & Asset Management.
    • Creation of Service Catalogs, Categories and Catalog items.
    • Creation of multiple Homepages and Dashboards for various groups.
    • Creation of Reports and Notifications.
    • Implementation and customization of Procurement module.
    • Implementation and customization of Service Portal and Widgets.
    • Creation and modification of Flows in Flow Designer.
    • Creation of Surveys for various modules.
    • Implementation and customization of Customer Service Management module.
    • Creation and modification of various Access Control Rules for securing and providing the access of modules, tables and fields to an authorized person/role. 

Education

B. E. In Computer Engineering
2010-2014

Certification

ServiceNow Certified Implementation Specialist ITSM
2018-Present

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