Varselor - The Enterprise Technology Platform

$30

Hourly Consulting Rate

Contact Adarsh

Adarsh Singh

Independent Consultant

Industry Experience

Information Technology/IT

Location Supported

Worldwide

Canada

United States

Languages Supported

English

Hindi

Skills

Application development

Product Specialization

ServiceNow Now Platform
ServiceNow IT Service Management
ServiceNow Customer Service Management

About

ServiceNow Certified Implementation Specialist and Developer with more than 4.5 years of experience in the ServiceNow platform. Worked on more than 12 projects for top MNCs. Worked on ITSM, HRMS, HRSD, CSM, ITOM modules of the ServiceNow platform.

OVERVIEW

Top Project Highlights

CLP

This project was based on ITSM, Integration, and some portal work.

Rest Integration was used.

Service Portal was custom designed according to the client requirement.

We created many widgets, pages and configured that.

Employment

Technical Consultant

2017 - Present

- Maintained Development, Deployment, Administration and version Standardization of Service Now
- Worked in the Development of Incident Management, Problem Management, Change Management, and Service Request processes.
- Defining and Implementing Service-Level Agreements (SLAs), Email Notifications, and Reports.
- Designed and implemented new functionality using UI Actions, Client Scripts, UI Policies, and Data Policy.
- Expertise in Data Load via Import sets. Loaded data for clients while onboarding them in Service Now environment.
- Implement Service-Now customization including Script Includes, Business Rules.
- Worked on Customization and move that Customization from one Instance to another Instance through update sets.
- Experience on creating and configuring Scheduled Job
- Worked on the Development of Views, Sections, and Form Design Configurations.
- Worked on Glide API like Glide-Record, Glide-System, Glide-Ajax, Glide-Aggregate, Glide-User, and Glide-Form.
- Responsible for the creation and maintaining of Knowledgebase and articles.
- Worked on Service Catalog, Record Producer, and Order Guide.
- Worked on Creating Users, Groups, Roles, and ACLs.
- Created Users, Groups & Roles Administration.
- Day to day administration of the Service-Now tool Maintain business services in the Service-Now tool.
- Involved in customization of forms for various Service Now applications.
- Loading of external data with the usage of Data Source, Import Sets, and Transform Maps.
- Created various front end forms and associated Client Scripts
- Resolved typical Users' access and role issues by checking user tables.
- Customization of the Service Now system, including creating Workflows
- Implement Service-Now customization including UI Actions, Script Includes, Business Rules.
- Create and Set up the SLA for the various ITIL processes as per the requirement.
- Created UI Policies, Data policies on forms to perform various actions.
- Transferred customizations from one instance to another using Update Sets.
- Created email notifications using email templates to notify users.
- Pulling reports and scheduling the reports as per the client requirement in Service Now.

Education

Bachelor Of Engineering

2013-2017

Bachelor of Technology( Computer Science)

Participated in many Hackathon.

Certification

CSA

2017-2017