Oriola

ATOS INDIA PVT. LTD. Pune         Jul 2020 to till date

SAP SD Consultant – Support 

1)       Project-  Oriola

Roles & Responsibilities:

• Working on HANA 1709 server.
• Working as SAP SCS consultant with Oriola project.
• Working on Service request and Change request as per raised by user with technical details and effort estimation.
• Preparing FAT, FS, DS etc document and uploading in SOLMAN.
• Maintaining the daily activities like BO processing etc.
• Scheduling call with abaper for detailed issue in programming and code level.
• Attending meeting with business client as per requirement.
• Performing monthly task for billing due list.
• Co ordinate with seniors regarding raised CR and taken action as per guidelines.
• Working with cross modules like EWM and ABAPER

Siemens

ATOS INDIA PVT. LTD. Pune                  Jul 2018- May 2020

SAP SD Consultant – Support

1)        Project:  Siemens (Topas – EU2 )                                                                      

Roles & Responsibilities:

Part of SAP Logistics Team

Working with Ticketing tool SDM 12.

Working in Test Automation for specific scenario for respective services or product as well as integration scenario.

• Analysing the incident tickets, co-ordination with the key users/process owner to get into the details and providing the solution as per SLA.
• Prepare and conduct status calls with customers.

Worked on portal issue Like SPNAeasy. Resolving issues encountered with portal.

• Prepare and conduct status calls with customers.
• Resolution of Tickets using P2 &P3 as per SLA.
• Worked on change request and Incidents for different scenario and cases.
• Support to OMS(Output Management System) team for resolving their issues.

Nokia

ATOS INDIA PVT. LTD. Pune              Nov 2017 –Jun 2018

SAP SD Consultant -  Support

1)       Project: Nokia –P20 Logistics                                                                              

Roles & Responsibilities:

Part of SAP Logistics Team

• Analysing the incident tickets, co-ordination with the key users/process owner to get into the details and providing the solution as per SLA.
• Ensured SAP results align with the identified business requirements.
• Implementing new configuration, changing the existing configuration, Master data resolution, applying enhancements as per the requirement to solve the User Incidents.
• Monitor support queue; track/coordinate multiple support tickets 
• Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues 
• Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved 
• Prepare and conduct status calls with customers.
• Working with Ticketing tool SNOW.

Nessie

ATOS INDIA PVT. LTD., Pune            Aug 2016 –Nov 2017

SAP SD Consultant

1)       Project:  Nessie Intercompany Billing Process End-to-end Roll-out project.                                                 

Roles & Responsibilities:

Part of SAP Logistics Team

• To support the existing service scenarios and Roll-out for the new countries
• Partner Determination, Master data migration from legacy system to SAP using LSMW
• Resolving issues related to O2C Process, Project systems and Sales & Distribution.
• Maintaining copying control from Sales / Billing documents
• Executing integration testing and Unit testing in case of all new developments done in coordination with Business.
• Working with ABAP offshore team for successful execution of new development wherever required.
• Integration with SAP Project system’s module.
• Providing solution design in case of new/change requests.
• Worked on Resource Related Billing.
• Uploading mass data using LSMW, Use of SAP query for Reporting.
• Master data extension like customer master data, Material master, Vendor extension.
• Working on Sales, Delivery and Billing document types. 
• Hands on experience in EDI/ I-Docs (error handling issues).
• Working with Ticketing tool SDM 12.
• Inter Company Billing, and Consignment Process.
• Working on Order Types , Contracts and issues related to them.
• Working in pricing procedures (condition types, access sequence, condition exclusion and pricing procedure determination). Pricing using condition technique
• Throughly testing the changes before UAT and moving changes to Production system.