Independent Consultant
Computer Software/Engineering
Information Technology/IT
Professional Training
United States
English
Driven leader within the Salesforce and Analytics industry, one of the select few to be nominated and recognized globally as both an Einstein Champion and Analytics Champion for numerous contributions to the Salesforce Community surrounding its AI/BI technology. Heavily focused on ensuring customer satisfaction and success by building relationships with key stakeholders and working with end users to build the proper solution for pain points, all while leading with innovative Outcome-based strategies to prove out ROI and increase adoption.
Oversaw the technical and functional design, development, and implementation of several products:
- Einstein Chatbot Analytics
- Google Chatbot Analytics
- Contact Center Analytics
- Field Service Analytics
- Service Cloud Voice Analytics
- Live Agent Console Analytics
* Perform as one of NeuraFlash’s lead Einstein Analytics and Salesforce Technical experts
* Lead Einstein Analytics and Salesforce implementations and projects from a technical perspective with a hands-on approach. Manage and mentor less senior resources.
* Continuously ensure the highest possible level of Customer Experience (for NeuraFlash’s customer, and within the solutions we provide), deliverable quality and customer satisfaction.
* Drive innovation in the areas of Salesforce capabilities, project methodology and reusable assets.
* Drive innovation in the areas of Einstein Analytics, Salesforce capabilities and A.I. in full partnership with NeuraFlash’s AI Team.
* Be a NeuraFlash evangelist in the Salesforce Community
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