• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE.
• Authored 20 Apex classes, 12 triggers, and 15 Visualforce pages
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created and used Email templates in HTML and VisualForce.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Responsible for client management, advanced business analysis for CRM & BI Domain.
• Was a part of the team to create strong business cases supported by compelling value propositions, and demonstrate how customers can benefit by deploying Salesforce.com solution

• Experienced 3rd year in Salesforce CRM as Developer/Admin.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked on Asynchronous Apex Functionalities.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like JitterBit.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed and developed Applications on Force.com Platform in Salesforce.com environment with Apex programming language and Visual-Force pages as user interface.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Debuged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.

• Tagged into the Service Cloud Module,Developing a global Operational Contact Management (OCM) Module in SFDC.
• Worked on Service Cloud Console App set up for support agents.
• Worked on Partner Communities to set up a forum for the Partner Users.
• Designed and Developed Custom Lightning Components to be used in Salesforce LEX and also explored existing standard lightning components.
• Worked on implementing an Automated Case Management using Queues,Assignment Rules,Escalation Rules.
• Worked on Web to Case and Email to Case systems as well.
• Worked on Knowledge Base Setup, Article Management as well.
• Worked on Entitlement Management also.
• Worked on Dynamic Apex, Asynchronous Apex Model and Automated Process (Flows and Process Builders) to fulfill client needs.
• Experienced Various Integration approaches to establish channels of Communication of customer to the OCM System.
• Worked on Bulk API for Data Migration.
• Worked on REST APIs for System Integration,using HTTP calls with JSON content type and XML content type as well.
• Worked with Eclipse(Neon) for code development.
• Used Apache ANT as Migration Tool from one org to another.
• Also hands on with 'Flosum' AppExchange tool, used as a Distributed Version Control and Deployment tool.
• Experienced using JIRA(Agile Methodology) for attending the User Stories and Github cloud repository as well.

• Worked and Set up a Service Console for my Client’s Global HRMS.
• Worked on implementing a Custom Live chat application for the Global HRMS.
• Implemented a global lightning application which helps in booking appointments with the Global HRMS.
• Worked on Migrating the existing HRMS Case Management Model of single business calendar, to multi business calendar model to facilitate the client with a Global HRMS Application.
• Implemented an one stop shop solution App with drag and drop feature for the Global HRMS Admins to manage availability of their service center agents.
• Automated many manual processes like, auto Case Assignment, SLA Calculation and Notify the admins about the fast approaching SLA Cases etc.
• Designed and developed other custom lightning components as per the requirements.

• Worked on merging the common functionality and features with lot of analysis as the company has undergone a recent acquisition.
• Built new custom lightning components, custom logic where ever it's necessary.
• Also worked using LWC to build custom components to match business requirement.
• Managed the sprint releases using SFDX and version controlling repos.
• Part of the Scrum calls and sprint planning calls, and helps the BAs to groom the user story properly. • • Guided the business to move into new salesforce features from legacy models and being part of high-level business team discussions.
• Helped the colleagues to solve their coding issues and standards and urge them to follow the best practices by doing the code review.
• Undergone COPADO CI/CD tool training and own COPADO Admin Certification.