Orion11j ERP for Manufacturing Industry

Company Snapshot

The client a leading manufacturer of PVC Films, Thermoforming and Stationery Products in the Middle East since 1997, exporting 90% of its production, meeting stringent quality standards across nations. The company has attained rapid growth in recent years by expanding their footprint beyond Middle East with warehousing and distribution facilities in West and South Africa.

Problem Statement

As the client grew, improved ERP support was needed to cope up with the new scale of operations for the enterprise. The client needed key enhancements, such as: 

1. Improved production processes

2. Informative and flexible reporting

3. Document Management System (DMS)

4. Faster workflow methodology

5. Business Analytics

6. Enhanced Material Requirement Planning (MRP)/ Master Production Schedule (MPS) processes

7. Process automation in Master-Child production and cost tracking

8. Efficiency/output tracking for individual machineries

Solution And Value Proposition Offered

The implementation of Orion™11j was completed in just six months, having gone live in January 2021, with the program managed entirely offshore during the COVID-19 pandemic. Several modules were provided to improve efficiency and manage scale, including:

1. Purchase

2. Sales

3. Inventory

4. Finance

5. Manufacturing

6. Maintenance

7. Payroll

Customer Benefits 

The client received several benefits which were critical to their business operations including:

1. Reduced turnaround time in manufacturing process by 60%

2. Reduced multiple work-order preparation time from 30 minutes to 5 minutes

3. Reduced manufacturing stages from 3 transaction flow stages to 2 for 13 different manufacturing flows

4. Improved system efficiency by 50%

5. Reduced error rates with improved data transparency

6. Barcode enabled - Label printing and direct output reading from weight machine to Orion™11j system

Orion11j ERP for Furniture & Furnishings Industry

Company Snapshot

The client is an international hardware and fitting systems provider with operations in 150 countries across the globe. From kitchen fittings to electronic access control systems, our client has been delivering world class products and services since 1923. The company is a market leader in its field with in-depth knowledge of the industry and has a keen focus on delivering a high standard of customer support tailored to the specific requirements of its customers.

Challenges

The client’s scale of business was growing in Thailand and neighbouring countries and the legacy ERP software posed significant scalability and adaptability challenges. It was extremely cumbersome to add new modules to the existing ERP system as it was technically outdated and the operations were becoming increasingly people dependent. Consequently, the ERP system that was being used for over a decade had to be discontinued as it did not support business growth.

Solution

The client required a fully integrated ERP suite. After performing due diligence and thorough background check, the client chose ORION ERP software for its Thailand operations. The ORION solution comprised Financial, Procurement, Contracting, Project Management, Warehouse Management and Sales modules that provided a unified view across eight countries. The primary reasons the client implemented ORION ERP software was its strong local presence in the APAC region and proficiency in the Thai language, which was an important criterion for the finance department of the company. The modular framework of the ORION ERP solution ensured that the software could be scaled across different departments as and when required. The solution further proved to be fully customisable and was highly cost-effective. Operations of eight countries were managed from the Thailand office. The client gained complete ownership of the software with a very low dependency on the IT department.

Benefits

The client achieved the following business benefits:

• Increased business growth

• Enhanced order processing capability with warehouse management solution

• Better planning and decision making at multiple levels of the company

• Increased scalability – From 100 users to over 500 users currently

Orion11j ERP for Retail Industry

The customer

Our client is a retail company incorporated and domiciled in Zimbabwe. A popular garment retailer in the market, our client offers a wide range of merchandise including clothing, footwear, textiles, cosmetics, accessories and cellular products. Our client has a long-standing heritage that spans more than four decades. Apart from offering a wide range of local and international brands, the client has many private labels as well.

Challenges

The client was using an ERP software that had been architected years ago. Its performance was “sluggish” when compared to newer and technologically advanced ERP software. The productivity was low due to poor software performance. It also resulted in increased user reluctance to engage with the tool as the conversion of data into reports was time consuming. Increasingly data was kept offline which led to data loss and inefficiency.

Solution

The client was looking to implement a relevant and technologically sound ERP software that could organise the fragmented enterprise data management situation. After thorough analysis of the available ERP software in the market, the client selected ORION ERP by 3i Infotech as it served as a one-stop-shop to meet all the client requirements and it was a cost-effective solution. The ORION Retail Suite was implemented with the following modulesFinance, Fixed Assets, Bank Reconciliation, Budget, Purchase, Sales, Inventory, Credit Operations, Retail POS, Fleet, Insurance Management for Company Assets, Vendor Relationship Management (VRM), Customer Relationship Management (CRM), Hand Held Devices (HHD), Document Management System (DMS), and Business Intelligence. The ORION team gathered a detailed understanding of the project requirements from day one. The consultants and process owners at the client office made a comprehensive set of requirement documents. These requirements were then translated into application development. A demo was provided to the process owners and their feedback was gathered and registered to reduce leakage, if any. The project went live in October 2016. The solution was implemented in 12 months including the infrastructure components like Oracle. Currently the solution is being used by 796 users. The following departments significantly benefited from the implementation: Operations - Retail Business, Credit Management, Call Centre, Distribution Centre, Procurement, Marketing, Finance, HR, Payroll, MIS, Administration and Fleet Management.

Benefits

The client achieved the following business benefits:

• Elimination of long data entry process

• Increased efficiency due to free flow of information across departments

• Shorter month-end financial processing

• A centralised view of inventory across all stores, enabling faster procurement decisions

Orion11j for Trading & Distribution Industry

Company Snapshot

Our Client is an Abu Dhabi-based pharmaceutical trading and distribution company that supplies products to distribute to 320 retail pharmacies in addition to supermarkets, duty-free shops and private & government hospitals. Established in 1967, our client, has dedicated itself to the advancement of Pharmaceutical & Health Care services in UAE. The client also has branch offices in Dubai, Sharjah and Al Ain. The client distributes pharmaceutical products, laboratory and hospital equipment, medical disposables and dental products in its markets. Our client is first of a kind in the growth of Pharmaceutical and Medical services in UAE. Their team of highly professional employees oversees every step in the process to ensure best quality service. Our Client has consistently achieved remarkable growth and today ranks No.1 in UAE’s market for pharmaceutical, medical and associated products and equipment.

Problem Statement

Prior to the implementation of ORION ERP software, the client was using a decentralised ERP system in which each department had its own module. The system faced difficulties in meeting the increasing business needs of the client. Some of the important issues that the client faced were:

1. ERP modules were not interconnected

2. Information processing and reporting was a lengthy and error prone process

3. Stringent reporting compliances

4. Need for WMS

5. Lack of inventory control

Solution And Value Proposition Offered

Our client was looking for an ERP solution that could be tailored to meet the unique requirements of their business. ORION ERP solution was recommended by their Bahrain-based sister concern that had used the software and had a satisfying experience with the same. ORION was chosen as it was highly customisable and fit within the client’s budget. The ORION Enterprise Distribution Suite and ORION Retail Suite was implemented and included the following modules: Financial Management, Operations Management, Procurement & Inventory Management, Project & Job Management, Document Management System, Payroll Management, Compliance Management, and Warranty Management. The solution implemented ensured that the client met the stringent reporting compliances of the industry and a certificate of conformity was provided. Also recently in 2018, Warehouse Management System (WMS) was provided to the client to improve their warehouse processes. This enabled the client to achieve increased inventory control and analyse their warehouse operations effectively

Customer Benefits

The client received several benefits which were critical to their business operations including:

1. A centralized ERP system across all departments

2. Quick availability of accurate information

3. Increased compliancy with industry regulations

4. Faster warehouse to market time

5. Proper inventory control

6. Accurate financial tracking

7. Improved business performance

Orion11j for Fleet Management

Company Snapshot

Our Client is a leading player in automotive services and its subsidiary companies deal with different means of private and public transport, besides providing their ancillary services. The group operates a range of companies providing transport, ranging from car hire, limo, and public transport services to auto recovery and maintenance facilities. The group was established in 1990 with its headquarters in Abu Dhabi, United Arab Emirates. The company's subsidiaries include various rental and cab services across the country.

Problem Statement

Prior to the implementation of ORION ERP software, the client faced difficulties in meeting their increasing business needs. Some of the important issues that the client faced were:

1. Gathering a complete and unified picture of the group operations

2. Integration of the different systems of the group and within the companies

3. Lack of co-ordination across companies

4. Manual processing

5. Need to improve efficiency and profitability.

Solution And Value Proposition Offered

It was decided that the entire group needed a single ERP system to follow the best practices in IT. The management supported this both on the business and IT side with knowledge sharing systems and practices. A steering committee was formed headed by the group CEO and the whole system was evaluated holistically. Many systems were considered for evaluation against different benchmarks for this process. When the systems were evaluated on commercial lines almost all of them were on the same lines. However, ORION ERP was selected as it had a strong system that was also commercially viable. The primary reason for selecting ORION was that it allowed faster deployment and was best fit for requirements. It also had the latest technology that fit the system architecture of the client. The team at Azentio software brought together the different systems across companies under the ORION framework. ORION was already in use in one of the companies and the client deployed the financial, procurement, HR and payroll modules in phase one since this was already available in the local system. The first phase involved ERP and CRM integration with the systems so that finance and operations would not be disrupted. Phase two involved bringing operations, procurement, HRM, payroll and finance together across different systems in the group. The third stage involved moving out of other systems totally and implementing ORION, followed by rollout across all group companies. The planning of the project took six months while about 18-24 months was the estimated time to get the solution online and running.

Customer Benefits

The client received several benefits which were critical to their business operations including:

1. A completely integrated system for the whole group

2. Unified view of the operations of the group as a whole and the individual companies

3. Greater visibility

4. Removal of manual operations

5. Greater efficiency, profitability and co-ordination