$105

Hourly Consulting Rate

Michael Williams

Independent Consultant

Industry Experience

Alternative Dispute Resolution

Apparel/Fashion

Biotechnology/Greentech

Computer Hardware

Consumer Goods

Consumer Services

Cosmetics

Electrical/Electronic Manufacturing

Environmental Services

Events Services

Food Production

Fundraising

Hospitality

Import/E

+ 10 More

Location Supported

United States

Languages Supported

English

Skills

  • Technical consultant
  • Functional consultant
  • Project management
  • Managed services
  • Analytics
  • ERP
  • CRM
  • +3 more

Product Specialization

  • NetSuite ERP
  • NetSuite CRM

About

Experienced professional with 25 years of experience providing implementation and project management services, developing/selling/implementing managed services solutions, and providing management leadership to both internal and external senior level management. Over the course of my career I have had the opportunity to work with hundreds of customers across a wide variety of industries and vertical markets. My roles have ranged in disciplines of implementation consultant, manufacturing, marketing, sales, project management, business analysis/design, organization management / leadership. Solid understanding of business applications software, ERP (including SaaS), CRM, platform integrations, systems consolidation, change management, managed services processes/solutions. General understanding of databases, IT infrastructure, software development/design.

Top Project Highlights

NetSuite - Retail

Full life cycle implementation of NetSuite in Taunton, MA. This project is for a company in the Retail/Merchandising space specific to the sports industry. The implementation includes SCA, RF Smart and Verenia along with NetSuite. My responsibilities beyond project management are to provide consultative services, map requirements, test, train and support the areas of CRM, Sales Orders, Advanced Promotions and POS.

NetSuite - Jewelry

Providing leadership and implementation support for a company in the Jewelry industry. Involved in validating their environment after initial setup by NetSuite Professional Services which lead to a ‘re-start’ of the project. I provided guidance, testing and assistance on matrix item assemblies, Shopify integration via Celigo, RF Smart and overall NetSuite process testing including GL, AR, AP, Inv, Work Orders, Sales Orders and Purchasing. Establishing plan for go-live, user requirements and training.

NetSuite - High Tech

I was the lead consultant for Advanced Inventory, Manufacturing and Demand Planning for a NetSuite implementation in San Jose, CA. This project was for a company that manufactures heat sensors for the Government and imaging sensors for the dental industry. The requirement was to map their process from wafers, cutting into die, issue to the floor for a multi-step routing that included capturing QA results, calculating yield and final inspection. I was also responsible for designing a solution for incoming inspection and QA release. This was a year plus project resulting in a successful go-live and follow on support.

NetSuite - EDI

Providing leadership and implementation support for a NetSuite implementation with a core focus on Truecommerce EDI. Involved in working with Truecommerce and 3pl on mapping inbound 850’s for 12 trading partners, 940, 945, 856, 810, 832, 846, 850 (work order to 3pl), 861 and 240. Providing solutions in NetSuite for additional mapping requirements based on template requirements and working directly with Truecommerce to validate and test mappings. Assisting with validating processes through Verenia.

Employment

President - MSuite Consulting (Independent Consultant)

2019 - Present
  • Provide senior level consulting, business process analysis, training and leadership to companies implementing NetSuite or looking to enhance and optimize their current environment. As a company we provide both senior level functional consulting and technical consulting including integrations, custom development, EDI and Suite Commerce Advanced.

Vice President of Service Delivery

2016 - 2019
  • • Oversee the service delivery of both Managed and Professional services including JD Edwards, NetSuite and DBA Managed Services, with a main focus on NetSuite. • Develop offshore model for the support of customers on both projects and managed services. • Identify and hire resources, both internal and contractors, to strategically expand our band width and skill set. • Overall responsibility for P&L. • Key participant in the scoping, sale and on boarding of new customers. • Responsible for QBR process.

Director of Support Services

2015 - 2016
  • • Overall responsibility for the success of customer satisfaction. • Establish post go-live strategy to support customers in a managed services approach. • Participate in the scoping and sales process of new NetSuite business. • Provide a ‘hands on’ managerial approach by participating in projects from a delivery and executive sponsor role • Conduct project status updates, project & steering meetings (internal & client facing) & change management activities.

Senior Consultant

2014 - 2015
  • • Delivery consultant with a focus on Manufacturing for new NetSuite implementations. • Lead client requirements discovery, demo agenda creation and contribute to account strategy development. • Configure solutions and executed delivery of targeted demonstrations meeting the client’s requirements. • Attained expertise in technology offerings, third party partner solutions, new developments in technology, vertical industry trends and general best practices.

Director of Business Application Support

2004 - 2014
  • • Responsible for the development, scoping and implementation of the Business Application Support managed services model. • Collaborate with both inside and field sales on the scoping, pricing and sale of the support service. • Responsible for the development of the offshore support team, including interviews and traveling to India. • Responsible for developing and tracking profitability. • Responsible for the continuous expansion and improvement of the support model based on customer feedback and industry requirements. • Responsible for developing QBR process.

Co-Founder / VP

2001 - 2003
  • • Co-Founder of Core Apps, an Oracle e-Business Suite consultancy specializing in the implementation and optimization of the Oracle Applications. • Worked strategically to deliver estimated levels of effort and statements of work for new prospects. • Participated with on-hands delivery and project management. • Collaboration regarding the business plan and eventual merger with TriCore Solutions.

Senior Consultant - Oracle

1999 - 2001
  • • Attended 7 week long boot camp as part of joining Oracle Corporation • Was a lead consultant on a large implementation project that lasted 1 year and was selected as part of a strategic post go-live team to dismantle their WMS and customize Oracle to meet the needs. This was a critical project as the WMS system they implemented was a failure causing their shipping to shut down for the first two weeks. They process approximately 1500 orders a day. • Selected as top 10% consultant in North East.

Education

Computer Information Systems
1990-1994

Associates degree in computer information systems. 3.7 GPA

Certification

NetSuite Suite Success
2018-2019

Certified in NetSuites SuiteSuccess program.

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