Responsibilities:

• Implementation, support and Training of ERP at the client side both into the domestic and offshore market.
•  Development of the reports and requirements as per the management requirements
•  Providing the training to the users as and when required
•  Smooth running of the ERP system

•  Implementation of MS Dynamics NAV at the client side. Make sure that the projects are implemented and completed in timely Manner.
•  Requirement gathering Preparing FRD, FDD and user manual documents for DIL customers. Need to follow the sure step methodology while preparing these documents.
•  Providing Training to the End users on MS Dynamics NAV ERP and CRM.
•  Co – ordination with development team for the ERP Interface. Also preparing the solution design document to carry out the development.
•  Providing support to the Existing clients and make sure that their issues are resolved in short time.
•  Implementation, Training and support of MS Dynamics CRM at the client side.

• Providing support to the clients on the products of Office Beacon which includes E-commerce website and Open ERP
• Providing training to the clients on open ERP and PPPC.
• Preparing videos for the clients for the newly developed features.
• Preparing Training Materials for the clients.
• Providing internal supports to the OfficeBeacon and OfficeBrain staff.
• Make sure that the reported issues from the clients are getting resolved in timely manner from the development team.

   Responsibilities:

• Interacting with the clients and the support staff and identify the requirements and getting them developed from the development team and delivering it to the clients in the timely manner.
• Co-ordination between the support team from USA/INDIA and the development team in INDIA.
• Make sure the requirements from the live clients are getting developed from the development team.
• Preparing functional documents for the newly developed features.
• Preparing Training Materials for the clients.
• Communicating to the client for their newly developed requests and also giving training to them.

• As an assistant functional consultant, I was responsible for the implementation and training of CRM, sales, purchase and store modules in MS Dynamics NAV.
• As a part of functional duties I was also responsible for Preparing AS IS, FRD, GAP-FIT, solution design and user manual for the customers.
• As a BDE I was responsible for Database preparation. Cold calls and prospects follow-ups for the ERP requirements. I was also responsible for Meeting prospects and understanding their business requirements. Also assist the presales team in preparing demo and proposal.

  Achievements / Projects as a Functional Consultants:

• I started Functional duty with the implementation of NAV in-house. The implementation was successfully completed in 5 months.
• Completed implementation of Sales and Marketing Module of NAV at Intech Systems Pvt Ltd. This was in-house implementation mainly to take care of the Inside sales. This included Contact Management, Contact Profiling, Segmentation, Campaigning, Opportunity Management, Proforma Invoicing preparation, sales order booking and Jobs and resource module implementation. (NAV 2009 )
• Completed Implementation of MS Dynamics NAV at a leading concrete product manufacturing company  - Columbia Pakona Engineering India Pvt Ltd at Baroda. I was mainly responsible for implementing Sales, Marketing and Purchase module. They are using the functionality of Contact Management which includes Contact Profiling, Contact Segmentation, Campaigning and segmentation. Opportunity management, Sales quote preparation, sales order preparation and Proforma invoice preparation. Their Purchase activity included Indenting, RFQ, purchase quote and Purchase order booking. One of the striking features offered to Columbia Pakona was of Style sheet. (NAV 2009)
• Involved into the implementation of MS Dynamics NAV at TLT Engineering India Pvt Ltd - a leading Fan Manufacture company in Ahmadabad. They offer fans for Power, Steel, Cement, Refinery, Chemical, Fertilizer and other allied sectors. I was responsible for the implementation of sales and purchase module in the company. (NAV 2009)
• Involved into  the implementation of MS Dynamics NAV at Airoil Flaregas Pvt. Ltd.-  A company who specializes in the design and manufacture of flare systems and accessories.  This is a group company of HS Group. I was responsible for the implementation of sales module at AFIL. (NAV 2009)
• Provided refreshment training of sales and marketing module to Rotomag Motors and Controls Pvt Ltd – Anand.
• I was  involved in the implementation of the Microsoft Dynamics NAV sales and Marketing  module at Shyam Plastics Industries – Vatva.
• I was also involved in designing Microsoft Dynamics NAV Sales and Marketing module over SharePoint. Also implemented the same at Columbia Pakona Engineering Pvt. Ltd.
• Completed certification in Microsoft Dynamics NAV2009 Relationship Management.