$24

Hourly Consulting Rate

Faris Ramadhan

Independent Consultant

Industry Experience

Information Technology/IT

Location Supported

Indonesia

Languages Supported

German

English

Indonesian

Skills

  • Technical consultant
  • Functional consultant
  • Project management
  • Programming
  • Application development
  • Managed services
  • Analytics
  • CRM
  • +4 more

Product Specialization

  • Salesforce CRM

About

Graduated from Swiss German University in Indonesia and double degree from Fachhochschule Südwestfalen in Germany on 2011. Started career in Germany as a web developer and then became Project manager.

High Performing Professional with 9 years of experiences in IT Consulting. Have experienced multi roles (developer, QC, analyst, project manager, architect). Start up experiences and proven track record of handling projects with multiple systems. A jack of all trades. Currently focusing skills in cloud technology

Top Project Highlights

Marketing Cloud & Social Studio Project at One of Pharmaceuticals Company In Indonesia

Duration: 10 Weeks

Project Goals:

  • To implement social studio and social studio automate
  • To tune up social studio keywords listening 
  • To build marketing cloud journey based on the client's marketing strategy

My Responsibility:

  • Gathering requirements with client
  • Overseeing a team on creation of BRD (Business Requirement Document) & FSD (Functional Specification Document)
  • Designing data structure and data extension
  • Developing marketing cloud journey (included but not limited to FTP setup, automation setup, email setup, sms setup)

Service Cloud Project at One of Online Travel Agent (OTA) in Indonesia

Duration: 12 Weeks

Project Goals:

  • To implement service cloud based on customer requirements (case category classification, multi department escalation, multi step SLA, etc)
  • To integrate CTI

My Responsibility:

  • Gathering requirements with client
  • Overseeing a team on creation of BRD (Business Requirement Document) & FSD (Functional Specification Document)
  • Designing objects, fields, & overall user permissions
  • Developing service cloud requirements (included but not limited to developing visualforce & apex needed to fulfill the requirements)
  • Managing CTI vendor team

Sales Cloud Project at One of Telco Company in Indonesia

Duration: 14 Weeks

Project Goals:

  • To implement sales cloud based on customer requirements (full sales process of GSM and Non GSM Products)
  • To integrate with client's SAP

My Responsibility:

  • Gathering requirements with client
  • Overseeing a team on creation of BRD (Business Requirement Document) & FSD (Functional Specification Document)
  • Designing objects, fields, & overall user permissions
  • Developing sales cloud requirements (included but not limited to developing visualforce & apex needed to fulfill the requirements)
  • Managing ERP integration team

Employment

Senior Consultant

2017 - Present
  • Company Name: PT Total Cloud Solutions (Saasten Technologies)

    • Participate in technical planning, requirements gathering, & development phases including Design, code, test, troubleshoot, and document engineering software applications.
    • Ensuring that technical software development process is followed on the project, familiar with industry best practices for software development.
    • Develop applications in languages (included but not limited to): Apex, Visualforce, Ampscript, Html, Javascript
    • Manage and work together with team members of various experience level.

CTO

2014 - 2017
  • Company Name: Arcoral

    After returning back to Indonesia, founded a startup company with several friends providing IT consulting services.

    • Handling multi roles, mostly strategic and managerial, such as:
    • Managing projects
    • Handling Presales
    • Overseeing Projects
    • Architecting Systems

Web Developer & Project Manager

2012 - 2014
  • Company Name: ikarus Design Handel GmbH

    First job after being fresh graduate. Starting as Web Developer and later became Project Manager with roles as below:

    • Development of company's subsidiary websites (bocado.de, tivoli-shop.de, geneva.de, amei.at, etc) using magento
    • Maintaining the websites
    • Integrating Exacttarget system with magento and erp
    • Managing Integration Team

Education

Bachelor's Degree, Information Technology
2007-2011

Bachelor Degree from Swiss German University in Indonesia

Bachelor's Degree, Industrial Engineering
2007-2011

Bachelor Degree from Fachhochschule Südwestfalen Germany as part of my university double degree program

Certification

Saleforce Certified Administrator
2017-Present
Salesforce Certified Marketing Cloud Email Specialist
2017-Present
Salesforce Marketing Cloud Consultant
2018-Present

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