Determine the best approaches to introduce emerging technologies like Artificial Intelligence, Machine Learning, and Advanced Analytics to help organizations shift their culture to become more data-driven. Responsible for the design, training, evaluation, and deployment of customer AI/ ML solutions.

Independent Consulting Engagements include:

• Collaborate with Fortune 500 Consumer Packaged Goods (CPG) Company in establishing program governance and capital plans for significant investment in analytics capabilities with annualized benefits of more than $16M.
• Advanced Analytics capabilities within large alcohol beverage CPG Global Marketing Organization (financial Machine Learning Predictive Models, IoT real-time Analytics Dashboards, Programmatic Marketing).
• Applied Data Science skills to uncover factors/attributes that lead to healthy/unhealthy customers to reduce customer churn and improve monthly recurring revenue.
• Program manage workstream at nationwide cosmetic surgery provider to address client cancellations (developed machine learning algorithms to measure likeliness of cancellation and generated dynamic analytics dashboards)

Career Highlight:

• Developed Machine Learning solution that achieved 3rd Place in 2018 IBM Watson Build Competition in the Human Capital Management space to address employee retention.
• Semi-finalist for Capital Factory AI $100K Challenge - Nov 2019

Demonstrated expertise in handling complex and enterprise-level customer relationships.

• Established customer service process and practices to enable growth and scale.
• Rendered exceptional onboarding experience and enhanced existing customer relationships.
• Developed customer success playbook providing templates and timelines which improved onboarding consistency and cycle time while enhancing new hire learning curve; as well as cohesive service with organization support that empowered limited resources for exceptional onboarding experience.
• Created weekly customer dashboard with organization-wide visibility to customer health and product engagement across 100’s of accounts.
• Determined top 15% strategic accounts based on multi-tiered indicators with an outreach program to reduce churn.

Spearheaded growth strategy regarding the recent acquisition in the Motor Vehicle Services and Support (MVSS) organization.

• Directed more than 200 team members to provide hardware and software technical support within numerous motor vehicle markets.
• Managed BPO and professional services team to drive long-term retention and profitability with new and existing contracts.
• Measured professional services and support functions within MVSS to support the attainment of growth targets along with the challenges related to integrating acquisition into the company culture.
• Initiated ITIL framework across services and support COE while developing an incident and problem management functionality enabling closed-loop feedback.
• Restructured business process outsourcing (BPO) services along with the introduction of service account managers for governance and life cycle of contracts.

Career Highlight:

• Created profit and loss (P&L) views of existing services portfolio while identifying unprofitable contracts and negotiating terminations and exits, which led to annualized savings worth $10M.

Spearheaded a team accountable for the M&A target integration with SMB business including program management, analytics, and business communications in Brazil, Canada, and the United States.

• Rendered expert management to a cross-organizational team in segmenting small office and emerging business units with >one million accounts.
• Supervised global sales integration strategy to track all Go-to-Market functional elements.
• Performed updates regarding key integration to executive stakeholders.

Career Highlights:

• Successfully created M&A integration methodology, which received recognition as Best of Breed throughout the entire Dell organization.
• Built new emerging business sales motion focusing on market-driven outbound campaigns with more than 20% year-over-year growth.
• Obtained SMB FY12 Significant Achiever Award in 2012 and SMB General Manager and Vice President Award in 2011for excellent work performance.